Service Manager
Wajax View all jobs
- Mississauga, ON
- Permanent
- Full-time
- Responsible for day-to-day support of the business of the Service department for Material Handing.
- Execute initiatives that contribute to long-term operational excellence and maximize efficiencies including service, warranty programs and parts operations at the branch
- Identify issues and work with branch co-workers to resolve them in a timely manner
- Provide training and support for all Service technicians and supervisors
- Manage branch personnel performance, safety, training and customer service
- Work with customers, suppliers and co-workers to fulfill service orders and inquiries with service and cost expectations
- Manage work flow, scheduling and monitoring of work order status
- Education: Journeyman Heavy Equipment Technician, Millwright, or similar certification an asset.
- Work Experience: 5 years min related experience in a management in service of rotating equipment, parts, supply chain or product support operations.
- Knowledge: Experience working with budgets, analyzing budgets and developing targets.
- Proficiency: Microsoft Office, including Outlook, Excel, Word and PowerPoint
- Strong communication skills, oral and written with the ability to communicate persuasively; provides necessary information to direct reports to enable them to do their work efficiently.
- Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
- Wajax led e-learning, and product training through industry leading manufacturers.
- Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
- Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
- Award-Winning Health and Wellness Program.