Inside Sales Representative (ISR) – AI & Supply Chain Solutions

• Identify and engage prospective customers through outbound calls, emails, and social selling.
• Generate qualified leads and build a strong sales pipeline for Account Executives.
• Research target accounts, industries, and key decision-makers.

• Qualify inbound and outbound leads based on defined criteria (ICP, need, budget, timeline).
• Conduct discovery conversations to understand customer challenges and requirements.
• Schedule meetings and demos for the sales team.

• Communicate value propositions for Agentic AI and Supply Chain / EDI services.
• Articulate how solutions improve efficiency, visibility, and automation.
• Handle initial objections and nurture prospects through early sales stages.

• Maintain accurate records of activities, leads, and opportunities in CRM.
• Collaborate with Account Executives and Pre-Sales teams to progress deals.
• Support follow-ups, proposals, and ongoing prospect engagement.

• Engage with prospects across North America and EMEA, adapting to regional nuances.
• Participate in campaigns, webinars, and events to drive lead generation.
• Gather market insights and customer feedback.

• Meet or exceed KPIs such as call volume, email outreach, meetings booked, and pipeline contribution.
• Maintain high activity levels and consistent follow-through.

• 1–5 years of experience in inside sales, business development, or lead generation.
• Experience in IT services, SaaS, AI, or supply chain solutions is a plus.
• Exposure to global markets (North America/EMEA) preferred.

• Strong communication and interpersonal skills (verbal and written).
• Ability to handle high-volume outreach and multitask effectively.
• Strong research and prospecting skills.
• Basic understanding of sales processes and CRM tools (e.g., Salesforce, HubSpot).
• Self-motivated, goal-oriented, and resilient.

• Bachelor’s degree in business, marketing, or a related field preferred.

• Consistent achievement of activity and pipeline generation targets.
• High-quality lead qualification and conversion to opportunities.
• Strong collaboration with sales teams to drive revenue outcomes.
• Continuous improvement in outreach effectiveness and messaging.

• Opportunity to work in a fast-growing AI and supply chain technology space.
• Exposure to global markets and enterprise customers.
• Strong learning and career growth opportunities in sales.
• Collaborative and performance-driven environment.

Tangentia