Senior Service Advisor

McManes Automotive View all jobs

  • Calgary, AB
  • $80,000-120,000 per year
  • Permanent
  • Full-time
  • 16 hours ago
Service Advisor - Luxury Automotive ExperienceMercedes-Benz Country Hills | Calgary, AlbertaAt Mercedes-Benz Country Hills, service is more than a transaction, it is a refined, personalized experience. We are seeking a Senior Service Advisor who combines technical expertise with a hospitality-driven mindset to consistently exceed the expectations of our discerning clientele. This role is ideal for a polished professional who takes pride in representing one of the world's most prestigious automotive brands.About Mercedes-Benz Country HillsMercedes-Benz Country Hills is a premier luxury automotive dealership and a proud member of the McManes Automotive Group. As an authorized Mercedes-Benz retailer, we are committed to craftsmanship, innovation, and delivering a seamless ownership experience defined by proactive communication, trust, and personal attention.Why Join Our Team· Competitive commission-based compensation, $80,000+ annually· Opportunities for career growth and professional development· Comprehensive health benefits, Health Spending Account, and RRSP matching· Onsite parking and The Benz Bistro· Employee and family vehicle and service discounts· A collaborative, forward-thinking culture within a state-of-the-art facilityThe Service Experience You Will DeliverAs a Service Advisor, you are the primary point of contact and relationship manager for our clients. You will guide each customer through a seamless service journey all the way from initial consultation to post-service follow-up. You will ensure every interaction reflects the standards of a luxury hospitality environment.Key responsibilities include:· Serving as a trusted brand ambassador, embodying Mercedes-Benz values of integrity, sophistication, and excellence· Building and maintaining long-term client relationships through personalized, attentive service· Conducting professional service consultations and presenting well-informed, confident recommendations· Managing a high-value client portfolio with exceptional attention to detail· Collaborating closely with technicians and internal teams to deliver timely, accurate service· Following up post-service to ensure complete satisfaction and reinforce client loyaltyWhat Sets You ApartWe are looking for more than experience. We are seeking excellence.Qualifications include:· Minimum two years of automotive Service Advisor experience (luxury brand experience preferred)· Proven ability to serve premium, high-expectation clientele· Strong communication skills and emotional intelligence· Exceptional organizational and time-management abilities· Confidence working independently in a fast-paced, performance-driven environment· Commitment to delivering consistent, five-star customer experiences· Experience with CDK and proficiency in MS Office and Outlook are assets· Valid Class 5 driver's license with a clean driving recordThank you for considering a career with Mercedes-Benz Country Hills.
Mercedes-Benz Country Hills is an equal opportunity employer. Only selected candidates will be contacted. All applications are handled with confidentiality and discretion.Apply with IndeedMercedes-Benz Country HillsDepartmentServiceEmployment TypeFull TimePay Details$80,000-$120,000 / YearApply with IndeedRefer a CandidateFirst NameLast NameEmailPhone NumberNotification MethodEmailText MessagesBoth

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