Senior Specialist - Product Commercialization - Disputes

Mastercard

  • Toronto, ON
  • Permanent
  • Full-time
  • 26 days ago
Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and SummarySenior Specialist - Product Commercialization - DisputesThe Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our agile sales team is responsible for end-to-end solutions for a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods and telecom companies.The Security Solutions (SSO) group leads Mastercard’s efforts to develop new solutions that build trust across 4 critical domains (Cyber Security, Identity, Fraud & Decisioning Solutions, and Experience and Disputes), each focused on specific buyer profiles with distinct needs and use cases.The Product Commercialization team guides and enables effective execution of the product development and go-to-market strategies for more than 110 products across SSO. Leveraging the Mastercard-prescribed Studio process, this team specifically tailors commercialization and go to market guidance for every product initiative, ensuring appropriate delivery of all commercialization requirements in alignment with Security Solutions strategic product priorities.The Senior Specialist - Product Commercialization reports to the Vice President – Product Commercialization within the Security Solutions Organization. This role is responsible for developing and managing the commercialization strategies for all products and initiatives within one of the 4 domains.Responsibilities/Role
  • Develop, streamline and navigate product commercialization processes, activities and resources to bring products/solutions to market quickly and efficiently
  • Adherence to Commercialization process and methodology that allows for the converting of concepts, research, and ideas into viable products that obtain consumer acceptance, cross into mainstream adoption, and ultimately generate a financial return on innovation
  • Coordinate with Product managers and other key stakeholders to drive consistency through the Studio Process (Mastercard’s product development process), supporting the product teams in managing the product lifecycle, accelerating time to customer value, and driving better business outcomes for Mastercard
  • Assist with the development of complex GTM plans supporting multiple development models and tailored to scale globally while considering regional nuances.
  • Work closely with the regional teams to execute on strategy and GTM plans aligned with priorities and revenue optimization
  • Collaborates with Product managers to document and align all product timelines and roadmaps across the domain
  • Aligns/reviews product portfolios with Global & Regional Product teams to identify synergies and overlaps between product families and market ready solutions
  • Drives institutionalized knowledge through consistent documentation across all processes to support knowledge management and ensure consistency and repeatability across projects
  • Assist with the creation and positioning of product narratives for domain
  • Assist in collaborating directly with the regional teams, global product teams and customers to evaluate new use cases, optimize and expand use of products and develop market-specific sales, distribution, and pricing strategies.
  • Deliver on established revenue growth and expense targets
  • Support various internal and external strategic engagements with industry leaders, analysts, clients and partners alike specific to the following topics: Disputes Financial Crime Risk Management, Scams, Identity, Digital Fraud Risk. Cyber Risks, Systemic Risk (i.e. financial, operational, cyber)
All about you
  • Experience in driving product development and commercialization efforts is a plus
Aligning with new product requirements, and implementing consistent processes to accelerate time-to-market and improve business outcomes
  • Understanding of product development and management principles and concepts. Specific Studio knowledge/application is a plus
  • Ability to understand and translate complex technical concepts into simple, understandable product narratives
  • Strong oral and written communication skills
  • Strong analytical and problem-solving skills with excellent attention to detail. Proficiency in Microsoft Excel is required
  • Strong organizational skills with the ability to multi-task across multiple complex projects concurrently in a fast-paced environment to deliver quality work against aggressive deadlines
  • Solid grasp of technical product development principles and processes
  • Understanding of financial concepts, including product pricing and business case development is a plus
  • Capable of building strong, productive working relationships with internal stakeholders across various geographical and cross-functional disciplines (development, finance, legal, etc.)
  • Demonstrated willingness to tackle different challenges with a sense of urgency and accountability
  • Strong Project Management skills
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard’s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Mastercard