IT Asset Coordinator

Edmonton, AB
Permanent
Full-time

1 month ago

Company: Finning CanadaNumber of Openings: 1Worker Type: PermanentPosition Overview: Finning Canada is excited to welcome an IT Asset Coordinator to our team at the Finning Edmonton OEM office. In this key role, you will support the full lifecycle management of IT assets across the organization, ensuring our technology is tracked, audited, and maintained with accuracy and care. Reporting to the IT Asset Manager, you will play a critical part in driving compliance, optimizing asset utilization, and enabling data‑driven decision‑making.Working collaboratively with procurement, IT support, and finance teams, you will help ensure assets are efficiently acquired, deployed, supported, and retired. Your expertise will contribute directly to strengthening our IT governance framework and enhancing the overall effectiveness of our technology environment.Job Description:Major Job Functions:PC & Printer Deployments

Work with PC, printer and IT accessory vendors (Dell, Lexmark)
Responsible for client assets including, but not limited to, laptops, monitors, printers, miscellaneous peripherals.
Accountable to ensure that IT assets are delivered and received by the end user
Accountable to ensure that IT assets are replaced or retired depending on lease end dates or end of life
Assist in the tracking and management of all IT asset throughout its operating life.
Authorize vendor change orders – purchases, moves & buyouts
Collaboration with internal departments to meet their PC & printing needs
Investigate and recovery of dark devices
Report off-line printer page counts for billing purposes & toner deliveries
Continuous Process Improvement

Accessory Management Requests & Incidents

Inventory validation – corrections and updates
Investigate unused & missing devices
Arrange lease return or recycle PC and printer hardware
Responsible for all requests related to deployment of printers including submitting requests for IP reservations and print queue names
Investigate & resolve non-reporting device/printer (NRD’s) issues
Investigate & resolve failure in consumable deliveries

Service Now ITAM

Incidents & Requests Queue Management
Maintain inventory in Service Now of deployed hardware
Process PC, Printer and accessory requests in Service Now
Participate in the evaluation and implementation of ITIL best-practice operational processes
Knowledge Base (KB) and Service Request (SR) creation and updates
Responsible to update and keep track of IT assets in Service Now

Mandatory (Must-Have) Skills:

Minimum 3 years office experience
Knowledge of Service Now
ITIL Certification
Strong working knowledge of MS Office applications with an emphasis in Excel, Outlook and Word
Strong knowledge on Service Now Incidents, Requests and Asset Management

Knowledge:

Familiarity with IT asset management tools (e.g. ServiceNow, Lansweeper) and mobile device management (MDM) platforms (e.g., Intune, Apple Business Manager).
Knowledge of procurement, inventory control, and lifecycle management best practices.
Working knowledge of device encryption technology, anti-virus, anti-spam, anti-malware software technologies

Soft Skills:

Strong time management skills with the ability to manage multiple tasks and competing priorities while maintaining a strong attention to detail
Skilled in resolving issues efficiently, maintaining professionalism under pressure, and ensuring customer satisfaction through clear communication and empathy.
Able to communicate clearly and professionally with stakeholders at all organizational levels and trusted to convey sensitive information with discretion, clarity, and professionalism.
Strong analytical skills with the ability to assess complex data, identify patterns, and develop effective solutions.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

Finning

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