Customer Protection Specialist

Windsor, ON
$75,000-95,000 per year
Permanent
Full-time

7 days ago

The Quality Customer Protection Specialist is responsible for safeguarding the customer experience by ensuring that vehicle quality concerns are proactively identified, accurately assessed, and effectively resolved. This role strengthens the connection between customer feedback, manufacturing performance, and quality system execution, ensuring alignment with corporate customer quality objectives.Specific Responsibilities include but are not limited to:

Monitor and analyze Customer Quality Results for assigned vehicle models to identify trends, risks, and improvement opportunities
Contribute to the achievement of Customer Quality objectives through proactive issue identification and cross functional collaboration
Lead the treatment of Manufacturing Nonconformities (NCs) as a priority, ensuring rapid containment, root cause analysis, and corrective action implementation
Support alignment between standard quality methodologies and execution of Plant Quality Audits to ensure consistency, compliance, and robust issue detection
Identify training gaps among plant auditors and contribute to strengthening auditing competencies
Organize and deliver on-the-job training sessions to reinforce audit rigor, process understanding, and standard application
Monitor action plans resulting from audit issues and ensure effective read across to prevent recurrence across similar processes or lines
Update and maintain process audit checklists to reflect current standards, lessons learned, and evolving quality risks
Partner with Quality Engineering, Control Tower teams, Plant Manufacturing, and Serial Life Quality to ensure transparency and alignment on customer impacting issues
Support communication of new customer claims and nonconformities to relevant plant stakeholders, ensuring timely escalation and action

The salary range for this role is $75,000-$95,000 per year.This position is for an existing vacancy.FCA Canada Inc. is committed to providing accommodation for people with accessibility needs due to disabilities in all aspects of the hiring process. If you request an accommodation, we will work with you to meet your accessibility needs due to disability. We may use AI to screen applicants.Basic Qualifications:

Bachelor's degree
Minimum TWO (2) years related experience
Strong communication skills, both written and verbal
Rigorous and pragmatic
Willingness to work off shift hours and weekends as needed
Legally eligible to work in Canada

Preferred Qualifications:

Experience in a manufacturing/union environment
Experience in structured problem solving
Experience and understanding of data/statistical analysis

Stellantis

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