Bilingual (French & English) IT Support SpecialistLocation: Windsor, ON (In-Person)Keep our teams connected when it matters most. Join BELFOR as an IT Support Specialist.At BELFOR, we restore more than buildings—we restore peace of mind.As a global leader in property restoration for over 70 years, we help people recover from the unexpected.Position OverviewBELFOR is seeking a bilingual (French & English) IT Support Specialist for our Windsor, ON location. This is an in-office role supporting our corporate teams by providing frontline technical support and ensuring the reliability of end-user devices, applications, and systems. This role combines strong customer service with hands-on troubleshooting of hardware, software, and network issues to help keep our teams productive and connected.Fluency in both French and English (spoken and written) is required for this positionWhat You’ll Do:Serve as the first point of contact for IT support via ticketing system, phone, chat, or in-person requestsDiagnose and resolve hardware, software, and peripheral issues on Windows, Chrome, and mobile devicesConfigure and deploy laptops, desktops, and mobile devicesProvide technical support and basic training to employeesMaintain inventory and lifecycle documentation of IT assetsManage user accounts, groups, and permissions in Google WorkspaceSupport collaboration and productivity toolsTroubleshoot basic network connectivity including Wi-Fi, VPN, and LAN issuesEnforce IT security policies including MFA, encryption, and endpoint protectionEscalate complex issues to senior IT or network teams as requiredAssist with IT projects such as system upgrades, office moves, and new technology rolloutsMaintain documentation, troubleshooting guides, and FAQsAny other reasonable duties as assigned by their manager.What You Bring:Fluency in both French and English (spoken and written)High school diploma or GEDPost-secondary education in Information Technology, Computer Science, or related field (or equivalent experience)Minimum 2 years of IT support or help desk experience in a corporate environmentExperience supporting operating systems and common productivity applicationsKnowledge of TCP/IP fundamentals, VPN, and Wi-Fi troubleshootingProficiency with Microsoft Office and Google WorkspaceStrong problem-solving and analytical skillsExcellent communication and customer service skillsAbility to explain technical concepts to non-technical usersValid driver’s licenseWorking ConditionsIn Office RoleDue to the nature of our business, this position requires flexibility to work evenings, participate in an on-call rotation, and provide weekend coverage as required.Manual dexterity for keyboarding, repetitive tasks, and prolonged periods of computer use, demanding attention to detail and high levels of accuracyPeriodic travel may be required.Why Join Us:Competitive compensation package;Comprehensive health, dental, and vision benefits;Company phone and laptop provided;Paid vacation and RRSP matching program;Employee and Family Assistance Program (EFAP); andLeadership development and industry-specific training and support.| Restoring more than property →HUMAN RIGHTS STATEMENTBELFOR (Canada) Inc. strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, BELFOR (Canada) Inc. will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.ACCESSIBILITY STATEMENT (AODA IN ONTARIO)BELFOR (Canada) Inc. is committed to providing a barrier-free work environment in concert with the provincial guidelines for accessibility (Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Ontario Only). As such, BELFOR (Canada) Inc. will make accommodations available to applicants with disabilities upon request during the recruitment process.
