Inside Sales Representative
Robert Half View all jobs
- Delta, BC
- Permanent
- Full-time
- Receive and process customer sales orders via phone, email, fax, and through sales representatives
- Enter order details accurately into the system and coordinate non-stock material requirements with purchasing teams
- Prepare quotations, communicate product specifications, and follow up with customers as required
- Coordinate delivery schedules with warehouse staff and customers to ensure timely fulfillment
- Investigate and resolve customer concerns by liaising with outside sales, accounting, purchasing, and warehouse teams
- Use consultative selling techniques to promote complementary, substitute, and specially priced products
- Follow up on direct shipments to ensure orders, deliveries, and billing are completed accurately and on time
- Process returns and prepare documentation for customer returns and supplier claims
- Maintain current knowledge of company products, services, and industry trends
- Participate in inventory counts, trade shows, special sales functions, and training programs
- Prepare reports and provide updates on customer activity and sales opportunities
- Minimum of 2 years of experience in customer service, sales, or warehouse operations, preferably within an industrial or related environment
- Previous experience with pipe, valves, fittings, fire protection, plumbing, or industrial products is strongly preferred
- Strong business development and relationship-building skills
- Post-secondary education in Sales, Marketing, Business Administration, or equivalent industry experience is considered an asset
- Excellent communication, interpersonal, and problem-solving skills
- Strong attention to detail and a high level of accuracy
- Ability to understand and communicate technical product information
- Intermediate computer skills including Microsoft Word, Excel, Outlook, and web-based systems
- Strong mathematical and organizational skills
- Self-motivated with the ability to manage priorities independently in a fast-paced environment
- On-the-job training
- Product knowledge development
- Education assistance programs
- Mentorship and leadership development
- Professional development webinars and seminars
- Competitive compensation
- Comprehensive health benefits
- RRSP matching program
- Learning and development opportunities
- Employee-focused programs
- Additional holiday closures
- A positive and supportive team environment