Sales Support Representative

Steris

  • Quebec City, QC
  • Permanent
  • Full-time
  • 1 month ago
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.Position SummaryAs a Clinical Support Representative at STERIS, you will assist Account Managers by supporting Customer facing activities primarily in post-order sales support including in servicing, support of projects/installations and ORI startups within a Region. You will perform value-added services to differentiate STERIS from its competitors which includes equipment audits, EEP program utilization and/or support, and Customer in-services. You will also support the after-sale process including inventory of deliveries, post-order submittal sign-off, and in-servicing to ensure Customers have a thorough knowledge of the safe use of equipment.This territory covers Quebec.What you will do as a Clinical Support Representative
  • Assist Account Managers by supporting Customer facing activities including support of projects and installations within the territory.
  • Possess a working knowledge of STERIS products and services (clinical applications, functions, features, and benefits) and how to properly position them as viable Customer solutions.
  • Understand and effectively present technical literature and how it applies to solving the Customer needs.
  • Provide exceptional Customer service by providing support with initial use of equipment and services including onsite support and startup of video integration.
  • Act as a liaison between Service and Sales at the time of installation.
  • Play a support role in the after-sale process, including post-order submittal, OAI, planning sheet sign-off and in-servicing.
  • Develop and maintain relationships with Customers in OR, ICU (all Critical care), ED, MM, Biomed, SPD, Infection Prevention, Risk Management, Nursing staff and Surgeons/Physicians.
  • Maintain knowledge of each account's history, contacts, and current and long-term purchase plans for designated products.
  • Identify and recognize key business opportunities and trends to appropriate team member.
  • Record Customer feedback and complaint information through the proper quality processes and channels.
  • Collaborate with internal counterparts in clinical areas, healthcare design team, corporate accounts, sales representatives, and home office support teams.
The Experience, Skills and Abilities NeededRequired:
  • Associate's degree
  • Bilingual in English and French
  • 1-2 years of successful sales or clinical hospital experience in medical device sales
  • Ability to travel overnight up to 40%
  • Must be able to be compliant with hospital/customer credentialing requirements
Preferred:
  • Bachelor's degree
  • 2 years of experience in Operating Room Integration or Medical Device Reprocessing Department
  • Experience supporting functions such as Clinical Engineering or hospital IT
  • Experience in B2B sales
  • Experience in audio visual communications
What STERIS OffersWe value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.Here is just a brief overview of what we offer:
  • Base Salary + Incentive Compensation Program
  • Company Vehicle
  • Cell Phone Stipend
  • Robust Sales Training Program
  • 3 Weeks Paid Vacation Per Year + Corporate Holidays (based on Province)
  • RRSP Matching Program
#LI-LS1STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.STERIS strives to be an Equal Opportunity Employer. STERIS is committed to treating all people in a way that allows them to ‎maintain their dignity and independence. We believe in integration and equal ‎opportunity. Accommodations are available throughout the recruitment process ‎and applicants with a disability may request to be accommodated throughout the ‎recruitment process.‎ We will work with all applicants to accommodate their individual accessibility ‎needs.Req ID: 49651Job Category: SalesLocation:Quebec City, QC, CA, G1AWorkplace Type: Remote

Steris