Network & Telephony Engineer
Dentons
- Toronto, ON
- Permanent
- Full-time
Network Infrastructure:
- Assist in the design, configuration, and deployment of network infrastructure components, including routers, switches, firewalls, and wireless devices.
- Monitor network performance and troubleshoot connectivity issues to ensure the availability and reliability of the network.
- Collaborate with cross-functional teams to implement and support network security measures
- Planning, designing, developing, documenting, implementing, and supporting existing and new voice-related technologies and infrastructure, preferably experience with Cisco Call Manager, Microsoft Teams, or similar.
- Administering and overseeing the operation, support, and maintenance of voice systems, preferably experience with Cisco Call Manager, Microsoft Teams, or similar.
- Monitoring and analyzing statistics of voice systems.
- Troubleshoot and resolve issues related to voice communication, ensuring high-quality voice services.
- Collaborate with vendors and internal teams to optimize telephony performance and features.
- Managing Gateways voice gateways and telecommunication vendors.
- Assist in implementing and maintaining security measures to protect the network infrastructure from cyber threats.
- Monitor network traffic for anomalies and participate in the response to security incidents.
- Stay informed about emerging security threats and industry best practice
- Maintain accurate and up-to-date documentation of network and telephony configurations, procedures, and troubleshooting guides.
- Provide training and documentation to end-users for network and telephony-related activities.
- Collaboration and Communication:
- Collaborate with other IT teams, including systems administrators and application teams, to ensure seamless integration of network and telephony services.
- Communicate effectively with end-users to gather requirements and provide support for network and telephony-related issues.
- Strong written and oral communication skills.
- Strong organizational skills with impeccable attention to detail.
- Expert level knowledge and experience with several key technologies like Routing, Switching, SD-WAN, wireless, and firewalls.
- Experienced in working with leading vendors like Cisco, Meraki, Silver Peak and Palo Alto.
- Extensive knowledge of hardware lifecycle management including refreshes and secure recycles.
- Basic knowledge in Cisco Unified Call-Manager, Cisco Unity and relevant gateways and protocols such as H.323, MGCP, SCCP, SIP.
- Exceptional trouble-shooting, investigation and problem solving skills, with the ability to quickly and effectively identify and mitigate problems.
- Highest level of judgment, discretion and integrity dealing with confidential and/or sensitive matters.
- Demonstrates how to Act as One by being a team player across the Firm Experience working with external vendors and service providers.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Ability to create VISIO documentation for clearly documenting implementations, changes and new installations.
- Able to work flexible hours.
- Potential requirement for travel within Canada to participate in projects as needed.
- Demonstrated commitment to privacy and ethical conduct.
- Post-secondary education with a specialization in Information Technology and / or minimum of 8 years of Information Technology experience.
- Minimum 5 years of experience managing Network and Telephony infrastructure.
- Relevant certifications for networking and telephony such as Cisco Certified Network Associate (CCNA) are a plus.