Senior Manager, Application Portfolio Management (APM)
TD Bank View all jobs
- Toronto, ON
- $115,600-163,200 per year
- Permanent
- Full-time
- Lead and develop the Application Portfolio Management team, including product owners, platform specialists, and data stewards.
- Establish clear roles, responsibilities, and performance objectives aligned to enterprise technology and regulatory priorities.
- Foster a culture of data ownership, accountability, and continuous improvement.
- Own the APM governance framework, including:
- Data standards, mandatory fields, and quality controls
- Intake, change, and exception management processes
- Application lifecycle state management (introduction → retirement)
- Act as the final authority for application classification, rationalization, and portfolio decisions.
- Ensure APM outputs directly support investment planning, risk management, and technology strategy.
- Lead the enterprise transition toward a CSDM-aligned model within ServiceNow.
- Define and operationalize:
- Clear distinctions between Business Applications, Application Services, Technical Services, and CIs
- Ownership, relationships, and data flows across the CSDM layers
- Partner with CMDB, Architecture, and Platform teams to ensure end-to-end service modeling integrity.
- Serve as the subject matter expert and change leader for CSDM adoption.
- Act as the business owner for APM within ServiceNow, ensuring alignment to platform strategy and enterprise standards.
- Drive backlog prioritization, enhancements, and roadmap delivery in partnership with ServiceNow platform teams.
- Ensure integrations, discovery alignment, and downstream consumers (SAM, HAM, Risk, Finance) are supported.
- Ensure APM practices support regulatory expectations (e.g., operational resilience, technology risk, audit readiness).
- Provide clear, defensible evidence for:
- Application ownership and accountability
- Inventory completeness and accuracy
- Lifecycle, risk, and dependency transparency
- Partner with Risk and Audit teams to remediate findings and uplift maturity.
- Enterprise Architecture
- CMDB / SACM
- Application & Technology Owners
- Risk, Compliance, and Audit
- Finance & Investment Planning
- ServiceNow Platform & Engineering Teams
- 8–12+ years in technology management, with senior leadership experience in:
- Application Portfolio Management
- Technology Asset Management
- ServiceNow platform governance
- Demonstrated success leading enterprise-scale ServiceNow APM implementations or transformations.
- Hands-on experience operationalizing CSDM in a complex organization.
- Experience in a regulated environment (financial services strongly preferred).
- Deep knowledge of:
- ServiceNow APM, CMDB, CSDM
- Application lifecycle management
- Data governance and stewardship models
- Strong understanding of how APM supports:
- Technology strategy
- Risk and resilience
- Cost transparency and rationalization
- Proven ability to lead teams through ambiguity and change.
- Strong executive communication and storytelling skills.
- Ability to influence without authority across large, federated technology organizations.
- 3+ Years Experience with CSDM v4+ implementations
- Familiarity with regulatory frameworks impacting technology asset governance
- ITIL, COBIT, and ServiceNow certifications (APM, CMDB, CSA)
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.Colleague DevelopmentIf you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.We look forward to hearing from you!Language Requirement (Quebec only): Sans Objet