Hardscape Area Business Manager
- Calgary, AB
- Permanent
- Full-time
- Build a Great Team:
- Create a positive, challenging and exciting environment which is conducive to high-performance, teamwork, a great place to work and long-term retention of top talent
- Recruit, train and develop top talent in key positions within the Area
- Determine individual strengths and weaknesses and actively coach and mentor your leaders/associates to achieve high performance and to facilitate their long-term career development at SiteOne
- Ensure strong teamwork within and across store and with outside sellers
- Deliver Customer Value:
- Achieve customer value excellence by setting high expectations for all store teams in terms of product, service and partnership while ensuring that best-practice structures, systems and processes are consistently executed
- Ensure that all members of the store team are well-trained in customer value best practices and facilitate a culture whereby every team member is obsessed with customer success
- Spend personal time with customers on an ongoing basis in order to gain accurate feedback, discover improvement opportunities and assess progress on customer value
- Measure and track customer value and hold teams accountable for meeting or exceeding expectations
- Achieve Performance, Growth and Safety Results:
- Create an incident-free environment by involving all associates, promoting a strong safety culture, achieving excellent housekeeping and workplace organization and executing clear safety policies
- Execute key strategic initiatives to drive high performance through best practices and achieve the desired sales and profit growth and return on assets
- Set effective financial and operational goals and continuously monitor key performance metrics to ensure accountability for results and consistently re-prioritize initiatives and resources to the largest opportunities
- Be a visible leader out in the store who reinforces key priorities through action and holds store managers accountable for meeting high expectations for all stakeholders
- Drive Continuous Improvement:
- As lead Change Agent – analyze, quantify, prioritize and drive ongoing high-leverage performance improvement initiatives across the area. Maximize associate input and involvement and closely track progress to evaluate results
- Encourage your teams to try new ideas and take fact-based risks to improve performance
- Facilitate idea sharing within and across store to include team brainstorming of difficult issues in order to develop creative and robust solutions
- Effectively utilize regional and SiteOne resources to gain new ideas, help understand best practices and/or to help execute new improvements in the area
- Partner with leadership and Field Support to understand the impact of emerging technologies and ways of working on business performance, and actively support and lead their implementation
- Maintain awareness of local competition and customer dynamics to identify and capitalize on opportunities
- Build Business Acumen:
- Build a winning “best practice” knowledge base for achieving excellence. Understand thoroughly and specifically which levers to pull in order to achieve excellence for all stakeholders
- Thoroughly understand the company operating and financial reports and be able to quickly identify positive/negative business trends and determine root causes to issues
- Be an active and effective coach to store managers and associates to enable them to achieve best practices
- Develop an in-depth understanding of the area market to include end user trends, customers, competitors, suppliers and key market drivers
- Effectively utilize regional, SiteOne, and/or industry resources to achieve continuous education on relevant topics and stay current in best operating practices
- Develop Winning Strategies:
- Work with Area Manager to develop a clear, fact-based and quantified view or where to compete, how to compete and who to compete in order to drive long-term profit growth in the area
- Convert strategies into specific and prioritized action plans that are communicated and understood by all associates and systematically executed
- Use performance metrics to track progress and continuously adjust strategies to maximize opportunities that develop and/or to adjust to changing market conditions
- Align strategic goals and talent to enable succession planning - “right people in the right place at the right time” to achieve desired business results
- 4-7+ years of experience in the hardscape, natural stone, or building materials industry
- 4+ years of managerial experience including leadership, issue resolution, motivation, and team building
- 2+ years of P&L experience and an understanding of accounting fundamentals, such as debits, credits, accounts receivable/payable and budgets
- Excellent communication, customer service and leadership skills
- Familiarity and understanding of sales and operations planning processes, statistical demand forecasting and integration of demand plans and supply plans
- Expert understanding of managing product inventory
- Ready and willing to learn and adopt, and encourage others to learn and adopt, new technologies and ways of working
- Degree in Business / Management discipline or equivalent experience preferred
- High School or secondary diploma or equivalent required
- Competitive Compensation
- Comprehensive Benefits Package
- RRSP Matching
- Paid Time Off, Paid Holidays
- Tuition Reimbursement
- Associate Referral Program
- Company Apparel and Work Boot Vouchers
- Opportunity for Advancement
- Paid Training and Business Certifications Available
- Free Counseling Services/Employee Assistance Program
- Product Discounts
- Most Branches never work Sundays!
- SiteOne will never ask for payment, sensitive personal info, or documents over email, messaging apps., or interviews
- All SiteOne job openings and updates will be posted on our official careers page:
- SiteOne job related emails will be sent with a @siteone.com. All other variations are likely fraudulent.
- You can always reach our SiteOne team directly at