Senior Operations Manager- Aviation

• Provide leadership across multiple aviation security and customer service operations, ensuring service delivery meets contractual requirements, service level agreements, and applicable regulatory standards.
• Develop and execute operational plans that align with client expectations, company objectives, and evolving business needs.
• Build and maintain strong client relationships through regular communication, operational reviews, issue resolution, and a proactive approach to service improvement.
• Lead employee relations efforts by supporting engagement, accountability, development, and fair management practices within a unionized and multi-site environment.
• Monitor operational and financial performance through key performance indicators, trend analysis, audits, and reporting, and take corrective action where required.
• Drive continuous improvement initiatives that enhance service quality, safety, efficiency, customer experience, and overall contract performance.
• Oversee administration of respective Collective Bargaining Agreement and handle escalated labor relations matters.
• Oversee / Lead the grievance process (grievance handling, investigation, response, and resolution) to resolve disputes efficiently and minimize organizational risk.
• Act as a bridge between leadership and unionized staff/Union to maintain a harmonious and legally compliant workplace
• Oversee aviation fleet and asset management, including vehicle utilization, maintenance, repairs, replacement planning, and regulatory compliance.
• Manage contract budgets, monitor expenditures, identify cost efficiencies, and maintain strong financial discipline while protecting service standards.
• Lead contract mobilization, transition, and implementation activities, ensuring readiness across staffing, training, equipment, documentation, and timelines.
• Establish and maintain operational standards, procedures, and controls related to inspections, reporting, training compliance, certifications, incident management, and quality assurance.
• Support recruitment, onboarding, training, coaching, performance management, and succession planning to ensure a capable and engaged workforce.
• Coordinate training programs and identify opportunities to improve training effectiveness, operational readiness, and frontline performance.
• Ensure service quality is measured, tracked, and reported against client benchmarks, internal standards, and key performance indicators.
• Support business development activities by providing operational input into proposals, service models, pricing discussions, and implementation planning.
• Prepare and present reports, operational updates, recommendations, and executive summaries to clients and senior leadership.
• Maintain compliance with company policies, collective agreements, security requirements, industry standards, and applicable federal and provincial regulations.
• Participate in maintaining the ISO 9001:2015 Quality System and associated reviews and audits.

• Eligible to obtain and maintain a valid Transportation Security Clearance and an Airport Restricted Area Identity Card (RAIC).
• Valid Ontario Provincial Driver’s License.
• Ability to support a 24/7 operational environment, including travel to airport sites and temporary relocation for contract mobilization when required.
• Valid Ontario Security License, maintained in good standing.
• Ability to work flexible hours, including nights, weekends, and statutory holidays, based on operational requirements.
• Successfully complete all initial and recurrent company training as required.
• Valid First Aid and CPR certification, or the ability to obtain and maintain it.
• Post-secondary diploma, or degree in a business-related field or equivalent industry experience.
• Minimum of 8 to 10 years of progressive operations leadership experience, preferably within aviation, airport, transportation, security, or customer service environments.
• Demonstrated experience managing client contracts, service level agreements, budgets, operational performance, and key performance indicators.
• Proven leadership experience managing multi-site operations and large unionized workforces.
• Strong background in process improvement, quality assurance, project management, performance reporting, and workforce planning.
• Proficiency in Microsoft Office and other business systems; experience with scheduling, workforce planning, fleet management, and customer relationship management systems is considered an asset.
• Strong leadership presence with the ability to align teams around clear goals and expectations.
• Excellent relationship-building skills with clients, employees, stakeholders, and internal partners.
• Strong analytical, problem-solving, and decision-making ability, with confidence interpreting data and performance measures.
• Effective verbal and written communication, presentation, negotiation, and facilitation skills.
• Strong business acumen with a focus on service quality, budget accountability, and operational performance.
• Highly organized and able to manage multiple priorities in a fast-paced and evolving environment.
• Strategic thinker with a practical, hands-on approach to execution and issue resolution.

• We care about our team and their personal & professional success.
• We offer competitive salaries and benefits.
• Medical and dental benefits for all full-time employees.
• Excellent in-field experience and training to prepare you for continued growth in the security industry.
• A top-of-the-line employee assistance program which offers mental health and wellness education and support.
• A Diversity, Equity, and Inclusion program that welcomes all employees and abilities.
• Exciting employment opportunities across multiple provinces and divisions.

ASP Security Services