Senior Manager - Aviation Ground Operations (YYZ)

• Oversee all aviation ground operations staff and related scheduling/timekeeping and aircraft support activities including line support, refueling, grooming, and customer service for all aviation clients;
• Coordinate all necessary aviation ground operations staff hiring and training with guidance from corporate HR and Training Department resources;
• Oversee collective agreement administration, grievance resolution, and people management/development with the support and guidance of corporate HR resources.

• Oversee all Execaire ramp and hangar operations in YYZ;
• Oversee all GSE operations and preventive maintenance activities;
• Oversee general fuel supply and related activities;
• Liaise with different stakeholders including employees, clients, tenants, and ensure timely resolution of issues;
• Ensure adherence to Shell requirements and successful completion of all audits.

• Draft and oversee the implementation of Tenant Agreements with the support and guidance of corporate Legal and Finance resources;
• Help develop and ensure financial targets are met or exceeded in accordance with budgets and audits;
• Help coordinate Sales efforts with the support of corporate Sales resources.

• Oversee and resolve any aviation ground operation SMS issues as per company policy;
• Lead OH&S meetings, 6S inspections, quarterly reports, incident/accident reports, etc.;
• Ensure successful completion of all regulatory audits and address related corrective actions;
• Act as Lead for the IS-BAH certification implementation;
• Responsible for overall Quality Assurance for aviation ground operations;
• Support Execaire Aviation's Security Officer and implement necessary security procedures as required;
• Ensure that all aviation ground operations are conducted in accordance with company policies and procedures;
• Perform other related tasks as may be assigned from time to time.

• Bachelor's degree in a related field such as aviation management, or a similar area is preferred
• Minimum of seven (7) years' experience in FBO/aviation ground operations with a minimum of four (4) years in a supervisory or management role
• Strong knowledge of airport groundside operations, safety protocols, and aviation and regulatory requirements
• Proven ability to effectively manage and lead a team, including hiring and training, scheduling, motivating, and performance management
• Effective at problem solving, negotiating resolutions and conducting root cause analysis with a goal towards ongoing improvements
• Excellent, effective communication skills, both oral and in written format
• Excellent customer service skills and the ability to build strong relationships with clients
• Experience in budget management, revenue generation, and cost control
• A thorough understanding of FBO operations, including aircraft fueling, maintenance, and ground handling
• Excellent, effective communication skills, both oral and in written format
• Proficient computer skills with Microsoft Office products
• Must have a Transport Canada Security Clearance and a Restricted Area Identity Card (RAIC) - or ability to acquire these in order to access restricted areas

Execaire Aviation