Zoho CRM Administrator – Access Governance & SOX Compliance

Astra North Infoteck Inc.

Toronto, ON
Permanent
Full-time

7 days ago

Title: Zoho CRM Administrator – Access Governance & SOX Compliance
Location: Canada – Fully RemoteRole Summary:The Zoho Administrator will be responsible for centralized administration, access governance, and compliance readiness of the Zoho platform. The role focuses on role segregation, security controls, license management, and audit support, ensuring the Zoho environment adheres to SOX and internal compliance requirements. The administrator will act as a control owner and provide ongoing administrative support to internal users.Top 3 Required Skills:

Application Administration

Zoho CRM Administrator

Key Responsibilities:

Own end-to-end Zoho administration, including user provisioning, role assignment, and permission management across Zoho applications

Implement and maintain role-based access control (RBAC) and segregation of duties in line with compliance standards

Manage user onboarding and offboarding processes with appropriate access controls and documentation

Monitor and maintain license allocation, utilization, and optimization

Configure and enforce security policies, including IP restrictions, login controls, and access monitoring

Support SOX and audit compliance by maintaining access logs, user change records, and control evidence

Perform periodic access reviews and recertification activities as required by audit and governance teams

Provide administrative support for internal users related to access, roles, and configuration changes

Coordinate with stakeholders to ensure audit-ready documentation and process adherence

Support knowledge transfer and continuity through documentation and collaboration with extended teams

Required Skills & Experience:

Around 7–8 years of hands-on experience on Zoho platforms including Zoho Administrator with enterprise-scale user management

Proven experience in access management, role configuration, and security governance

Exposure to audit-driven or compliance-controlled environments (SOX preferred)

Good understanding of internal controls, access reviews, and compliance documentation

Ability to work independently and take ownership of platform governance responsibilities

Strong communication and stakeholder coordination skills

Preferred Skills:

Experience supporting global users and multi-region teams

Familiarity with enterprise audit processes and evidence management

Zoho certifications (desirable)

Astra North Infoteck Inc.

Apply Now