Sr. Manager, Operations and Program Leader

Canada
$143,000-170,000 per year
Permanent
Full-time

15 days ago

Degree Level: Bachelor's DegreeJob Description:Who is Taco Bell?Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone's favorite Crunchy Tacos on the West Coast to a global brand with 7,500+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. We're not only the largest Mexican-inspired quick service brand (QSR) in the world, we're also part of the biggest restaurant group in the world: Yum! Brands.Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high-quality, sustainable ingredients to elevating restaurant technology in ways that haven't been done before… we will continue to be inclusive, bold, challenge the status quo and push industry boundaries.We're a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings the fun while we're at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Más.At Taco Bell, we're Cultural Rebels. Want to join in on the passion-fueled fun? Learn more about the career below.About the Job:The Sr. Manager, Operations and Program Leader is responsible for shaping the future of restaurant operations and ensuring our marketing programs, brand initiatives and strategy, brand goals, and calendar are executed across the system. This role will directly partner with franchise organizations, lead initiatives with our local and global supply chain and innovation teams, while also playing a key role in the field with our growing restaurant portfolio. This role will dually report to the Director of Strategic Growth and Region Director, North America and lead a local team. This role will be based in Vaughan, Ontario.The Day-to-Day:
Franchise Operations Leadership (50%)

Define and champion the Restaurant Operations vision for Canada that aligns with the brand's strategy across North America.
Serve as a strategic liaison and trusted business advisor between the franchisor and franchisees, ensuring brand consistency and operational excellence through proactive coaching, performance oversight, and remediation, ultimately ensuring brand standards are met.
Lead the local Field Operations team and provide strategic partnership to franchisee above restaurant leadership, supporting long term planning initiatives including market expansion, remodel strategy, local marketing opportunities, and competitive operations/DMA analysis.
Develop strategies, champion tools and procedures, and partner cross functionally with global teams to improve the team member and customer experience in locally relevant ways.
Lead the local Field Operations team and provide strategic partnership to franchisee above restaurant leadership, supporting long term planning initiatives including evolving the restaurant team member experience and scaling their businesses.

Program Leadership (50%)

Drive high priority, cross functional marketing and menu initiatives from planning through execution.
Lead efforts to bring a multi-layered limited time offer (LTO) calendar to life by partnering with our global food innovation team, quality assurance, and supply chain co-op.
Provide project management to a third-party supply chain co-op, act as a primary contact for their brand leader, category managers, etc.
Make strategic recommendations and provide solutions to deliver a complex and growing calendar.
Lead spend smarter initiatives to protect franchisee profitability while balancing brand needs and growth.

Is this you?

Bachelor's Degree Required; Master's degree preferred.
At least 10 years of experience leading operations or program management teams within a customer service focused organization. Experience in Quick Service Restaurant (QSR), retail, and/or multiunit chain/franchise environment a plus
Deep understanding of executing programs across a system and managing multiple high-impact projects at the same time.
Proven track record of identifying, building, and executing scalable processes.
Strong coaching skills and success influencing teams and partners that you may not have direct responsibilities over.
Outstanding written, verbal, and presentation skills, including effective influencing skills.
Multiple years of experience using business insights tools and project management software. Use of AI tools to manage workflow a plus.
Demonstrated ability to understand a P&L.
Ability to travel up to four times annually within the U.S., with semi-regular local travel in Ontario and additional in-country travel approximately five to six times per year.

Work-Hard, Play-Hard:

Hybrid work schedule and year-round flex day Fridays
Up to 3 weeks of vacation per year and time off for personal days
Yum! Days provided for additional day off on statutory holiday weeks
5 Live Well Days to unplug and recharge
Tuition reimbursement and education benefits
Fitness reimbursement of up to $300 per year
RRSP with company match to employee contribution

Comprehensive medical & dental including prescription drug benefits and 100% preventive careSalary Range: $143,000-$170,000 CAD annually + bonus eligibility + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.At Taco Bell, we Live Más and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self!Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic.Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.US Job Seekers/Employees - To view the "Know Your Rights" poster, . You may also access Taco Bell's Pay Transparency Policy Statement.Employment eligibility to work with Taco Bell in the U.S. is required as the company will not pursue visa sponsorship for this position.

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