Claims Administrator

Starr Insurance View all jobs

  • Canada
  • Permanent
  • Full-time
  • 5 days ago
Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.Position Overview:
The Claims Analyst, Casualty Team, is responsible for investigating, analyzing, and managing casualty insurance claims—such as general liability, products liability, commercial auto, and umbrella/excess policies. The Claims Analyst ensures prompt and accurate adjudication of claims in compliance with company standards, regulatory requirements, and service commitments, while maintaining focus on customer service and fair claims resolution.Key Responsibilities:
  • Analyze, evaluate, and process new and existing casualty insurance claims, ensuring timely and accurate settlements within delegated authority.
  • Review policy wordings, coverage details, and relevant documentation to determine claim validity and applicable terms and conditions.
  • Investigate facts of loss by gathering, organizing, and assessing information from claimants, insureds, brokers, third parties, and other relevant sources.
  • Interpret and apply provincial and federal insurance regulations, company policies, and industry standards.
  • Document claim files meticulously, maintaining records of communications, investigations, settlements, and payments in company claims management systems.
  • Coordinate with external vendors, such as adjusters, legal counsel, engineers, and medical professionals as required.
  • Recommend reserves and settlement amounts based on exposure analysis and risk assessment; escalate complex or high-value claims as necessary.
  • Communicate claim status, coverage positions, and resolution strategies effectively to insureds, brokers, and internal stakeholders.
  • Participate in claims reviews, audits, and continuous improvement initiatives.
  • Stay current on industry developments, regulatory changes, caselaw, and best practices pertaining to casualty claims in the Canadian market.
  • Assist with subrogation, recovery, and fraud identification efforts as appropriate.
  • Contribute to a collaborative team environment and support business objectives.
Qualifications:
  • Post-secondary education, preferably in business, insurance, law, or a related field.
  • 2+ years of experience in insurance claims handling, preferably with focus on casualty lines (liability, commercial auto, products, or similar).
  • Progress toward or completion of CIP, FCIP, or other industry designations is an asset.
  • Familiarity with Canadian property & casualty insurance, including relevant regulations and claims adjudication practices.
  • Strong analytical, investigative, and problem-solving skills.
  • Excellent written and verbal communication; adept at negotiations and conflict resolution.
  • High level of organization, accuracy, and attention to detail.
  • Proficient with Microsoft Office and claims management software (e.g., Guidewire, ClaimCenter).
  • Ability to prioritize and manage multiple claims in a fast-paced environment.
Disclosure:
  • During our selection process, we do not use artificial intelligence (AI) systems or applications to assess or make decisions regarding candidates. All selection decisions are made by our human recruitment team.
  • The salary range for this position is between $50,000.00 CAD - $85,000.00 CAD
  • This is an addition to current full time staff.
Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.

Starr Insurance