Sr. Security Supervisor

• Act as the working shift supervisor during assigned shifts, providing direction and oversight to security staff.
• Lead or coordinate responses to security, medical, and safety-related incidents, ensuring appropriate escalation and documentation.
• Provide real-time guidance to staff on policy application, de-escalation, and professional conduct.
• Ensure consistent enforcement of internal policies, procedures, and AGLC Terms & Conditions.

• Complete and review incident and shift reports for clarity, accuracy, and regulatory defensibility.
• Support documentation standards and reinforce reporting expectations across shifts.
• Assist with compliance-related processes including Self-Exclusion (SE), ProTect, AML, and other AGLC programs as required.
• Liaise professionally with Surveillance, internal departments, and external partners during incidents or reviews.

• Support administration of access control systems, electronic key control, and restricted-area protocols.
• Maintain awareness of banned-person records, patron identification standards, and secure asset handling requirements.
• Monitor security systems, equipment, and emergency supplies; report deficiencies and operational concerns.
• Conduct on-floor presence across all casino outlets to maintain visibility, situational awareness, and standards.
• Support emergency responses including alarms, medical incidents, evacuations, and facility safety issues.

• Train, coach, and mentor security staff during assigned shifts.
• Reinforce professionalism, communication standards, and appropriate use of authority.
• Support onboarding and ongoing development of team members through example and guidance.

• Post-secondary education or an equivalent combination of education and experience.
• Minimum 2–5 years of experience in a security supervisory or senior security role.

• Casino security experience is a strong asset.
• Experience in regulated, age-restricted, hospitality, or entertainment environments is an asset.
• Demonstrated experience in non-physical conflict resolution and de-escalation.
• Experience supporting health and safety practices or OHS-related activities is an asset.
• Experience working with a multicultural workforce.
• Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint).

• Excellent English verbal and written communication skills.
• Ability to work a flexible schedule including days, evenings, nights, weekends, and holidays.
• Clear Criminal Record Check.
• Valid Alberta Driver’s License.
• Valid AGLC Gaming Registration.
• Required AGLC certifications (or ability to obtain):

• ProTect
• ProServe
• Reel Facts
• Deal Us In Phase 1 & 2
• Anti-Money Laundering (AML)
• Standard First Aid Level C with AED.
• Alberta Security Services and Investigators License (asset).
• PPCT or equivalent training (asset).
• CRSP designation or progress toward certification (asset).

• Ability to exercise sound judgement in low-incident, high-accountability environments.
• Strong written documentation skills with attention to detail and clarity.
• Professional, calm, and respectful approach when interacting with guests, staff, and external partners.
• Ability to lead by example and influence staff across rotating shifts.
• Strong situational awareness and decision-making under pressure.
• High level of integrity, discretion, and reliability.

• Ability to walk, stand, or sit for extended periods throughout all casino outlets.
• Frequent communication with guests and staff requiring clear and professional information exchange.
• Occasional kneeling, pushing, pulling, and use of stairs or ladders.
• Frequent lifting and carrying of items up to 50 lbs.
• Work in a fast-paced indoor environment requiring sustained attention and composure.
• Ability to restrain individuals and respond to physical altercations when required, in accordance with policy and training.

ACE Blackfoot Casino