Business Development Operations Specialist

Docebo

  • Toronto, ON
  • Permanent
  • Full-time
  • 29 days ago
Artificial Intelligence. Actual Impact.At Docebo, AI isn't just a buzzword - it's how we help teams move faster, perform better, and focus on the work that actually matters. Our learning platform is built with smart, time-saving tools that personalize training, cut the busywork, and make learning feel like less of a chore (and more of a superpower).We're building the future of learning, and we're doing it with a team that loves to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people - not just in theory - you're in the right place.Still thinking it over? At Docebo, values aren't just posters on the wall - they show up in how we work every day. We lead with what we call the Docebo Heart: we trust each other, assume positive intent, and make space for the differences that make our team stronger.So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn.About This Opportunity:We're hiring a Business Development Operations Specialist to support Business Development, the most operations-heavy and dynamic team in our Go-To-Market organization. Reporting into Revenue Operations, you'll design and own mission-critical automations, workflows, and integrations to help BD run smarter, faster, and at scale.This is not a run-the-reports role. It's for builders who live in tools like Clay, n8n, and AI copilots and have a strong track record of creating complex systems that drive real business impact. Demonstrating deep, hands-on workflows during the interview is essential - without that, we won't be able to move forward. \nWhat You'll Do:
  • GTM Engineering & Automation
  • Architect scalable, AI-powered workflows using tools like Clay, n8n, and other no-code/low-code platforms
  • Automate and optimize lead routing, data enrichment, outbound personalization, campaign triggers, and other core BD processes
  • Prototype and ship AI-enhanced solutions across the GTM stack (e.g., AI SDR logic, intent scoring, routing triggers, enrichment workflows)
Business Development Tech Stack Ownership:
  • Act as the technical lead for BD systems within RevOps, owning end-to-end configuration, QA, and user support
  • Administer Outreach, UserGems and other BD tools with a lens toward automation, integration, and simplicity
  • Partner closely with BD, Marketing, IT, and Data teams to enhance cross-functional workflows
Data Quality & Governance:
  • Build and maintain high-integrity datasets through automated deduplication, enrichment, and validation
  • Set and enforce data governance standards across lead, contact, account, and activity data
Reporting & Intelligence:
  • Build and maintain dashboards and reports to monitor Business Development KPIs, campaign performance, and operational health.
  • Conduct utilization reporting to track engagement with key tools, identify training needs, and work with enablement to increase adoption and usage.
  • Support the analysis of campaign data to inform strategy, using Salesforce Lightning reporting; experience with CRMA is an asset.
  • Analyze campaign and outbound performance data to inform strategy and testing priorities
Optimization & Special Projects:
  • Run A/B tests and experiments to optimize outbound performance
  • Evaluate new tools and vendor partners; assist in tech stack consolidation and rationalization
  • Build internal tooling to reduce manual tasks and increase rep productivity
What We're Looking For:
  • Extensive hands-on experience building in Clay, n8n or the equivalent - if we can't see deep workflows during your interview, it's a non-starter
  • 1-2 years of experience in a similar role (Revenue Operations, Business Systems Analyst, or Sales/Marketing Operations) in a B2B SaaS environment.
  • Obsession with automation, AI, and systems thinking
  • Proven ability to build and troubleshoot complex integrations and process automations
  • Strong Salesforce and sales engagement tool experience (Outreach, Apollo, etc.)
  • High attention to detail, extreme ownership mindset, and ability to self-manage
Bonus:
  • Familiarity with tools like HubSpot, ZoomInfo, Gong, and CRMA
  • SQL proficiency or data modeling experience
  • Exposure to marketing automation and account-based strategies
Why This Role Matters:
  • BD is where strategy meets execution. This team depends on RevOps to make their work possible and this role is at the heart of it. The right person here will become a force multiplier for hundreds of conversations and millions in pipeline. We're not in a rush.
\nBenefits & Perks 😍-Generous Vacation Policy, plus extra floating holidays to use for religious or cultural events that matter to you-Employee Share Purchase Plan-Career progression/internal mobility opportunities-Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)-WeWork partnership and “Work from Anywhere” programHybrid Office Model 🏢We believe when people are together, they develop deeper relationships and accelerate innovation. Because of this, all Docebo employees worldwide are “hybrid.” We encourage in-person collaboration while supporting work-from-home when employees need dedicated focus time, allowing Docebians to do their best every day. Each team leader is able to decide how often their teams come into the office, considering the needs of the team and the employee's needs. Our Talent Acquisition team will let you know about the role you are applying for and the hybrid details during the first interview.About Docebo 💙Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs ( ), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If this sounds like you, now is your time to join one of the fastest-growing learning technology companies on the market. Apply today!Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.Any individuals requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to recruiting_accommodations(at) docebo.com. The e-mail should include a description of the requested accommodation and the position you're applying for or interested in.

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