Administrator, Labour Relations

Porter Airlines View all jobs

  • Toronto, ON
  • Permanent
  • Full-time
  • 2 months ago
Job Summary:The Administrator, Labour Relations is a key member of the People & Culture team, providing administrative and paralegal support for labour relations activities in a unionized airline environment. This role supports grievance and arbitration processes, Canadian Industrial Relations Board (CIRB) matters, and collective agreement administration, while ensuring accurate record-keeping and compliance with the Canada Labour Code. This position is well suited to a detail-oriented professional looking to grow their labour relations expertise within a collaborative and people-focused organization. Duties & Responsibilities:
  • Provide advanced administrative and paralegal support to the Labour Relations team within People & Culture exercising independent judgment in prioritizing work and managing competing deadlines
  • Independently maintain and manage labour relations case files, trackers, and documentation, ensuring accuracy, completeness, and audit readiness for grievances, arbitrations, and CIRB matters
  • Support grievance and arbitration processes by coordinating investigations, document production, scheduling, and follow-up actions, escalating issues or risks as appropriate
  • Prepare draft correspondence, summaries, chronologies, and reports, identifying key issues, timelines, and dependencies for review by Labour Relations leadership
  • Prepare responses, evidence packages and timelines for the CIRB
  • Research and document best practices to support collective bargaining activities
  • Assist with the interpretation and application of collective agreements and the Canada Labour Code under the direction of leadership
  • Coordinate and participate in labour–management committee meetings, including agenda development, minutes, action tracking, and follow-up, ensuring commitments are documented and monitored
  • Ensure confidentiality, accuracy, and consistency in all labour relations records and communications
  • Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations as well as the investigation and audit of hazards and incidents
Behavioural Competencies:Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.Teamwork: Working collaboratively with others to achieve organizational goals.Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus. Qualifications:
  • Diploma or degree in Paralegal Studies, Legal Administration, Human Resources, or a related field
  • Typically 4–6 years of progressive experience in a paralegal, legal administration, labour relations, or HR support role within a unionized and/or federally regulated environment
  • Exposure to CIRB processes or other labour board proceedings is strongly preferred
  • Strong organizational and document-management skills with exceptional attention to detail
  • Ability to manage multiple priorities while meeting deadlines in a fast-paced, operational environment
  • Professional judgement and discretion when handling sensitive and confidential information
  • Clear written and verbal communication skills and a collaborative, service-oriented approach
  • Paralegal certification or designation is an asset
  • Working knowledge of the Canada Labour Code is an asset
  • Bilingualism (English/French) is an asset
  • Occasional evening or extended hours during negotiations or hearings may be required
  • Some travel may be required
Company Description:Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit or follow @porterairlines on Instagram, Facebook and X.

Porter Airlines