Service Coordinator - WSIB Burn/MSK Specialty Care Program Outpatient Services - Temporary full-time

• Oversee scheduling process in collaboration with Clerical Assistants in order to ensure the meeting of wait time accountabilities and to oversee waitlist management.
• Collaborate with and provide clinical expertise to Clerical Assistants in order to prioritize and problem-solve patient scheduling and service access for programs, individual services and physician clinics
• Provide patient navigation to ensure ongoing timely access, and approvals for care (WSIB and MVC)
• Oversee, track, and finalize clinical reporting to WSIB and Insurers to ensure consistency, accuracy and compliance with reporting timelines.
• Act as Authorizing Officer for St. John’s Rehab on Health Claims for Auto Insurance (HCAI), oversee submission of OCF-18 treatment plans, gather and input relevant clinical and demographic information in OCF-18 drafts and act as signing Health Practitioner
• Provide operational support to Physician clinics, and participate in patient care planning and coordination of other services as required by Outpatient physicians

• Coordinate and attend program-specific clinics with patients to provide operational and clinical guidance for rehabilitation.
• Lead Team Rounds across several Outpatient programs, including coordination, facilitation, and providing operational guidance.
• Oversee patient attendance management via collaboration and problem-solving with clinicians and patients
• Provide operational guidance to and collaborate with clinicians regarding Outpatient Services policies and practices in order to inform decisions about length of stay, medical holds, program reentry and discharge.
• Engage with patients and team members to problem solve around conflicts and to exercises de-escalation techniques as needed.
• Facilitate the identification, implementation, and monitoring of continuous improvement initiatives related to key operational processes.
• Participate in program development and assist in the development of new business opportunities related to Outpatient Services.
• Conduct and analyze referral data reports from different referral sources and contribute to ongoing process improvement
• Other reasonable duties as assigned.
• May have access to confidential information related to Labour Relations.

• Current certification of competency from a professional regulatory college
• Experience with WSIB populations is a requirement
• Two years relevant experience with Burn and Musculoskeletal conditions, trauma, within a health related setting.
• Excellent communication and organizational skills
• Ability to facilitate cooperative working relationships with multiple internal and external contacts
• Proficiency in the use of MS Office software products and other associated programs.
• Interest in research is an asset

Sunnybrook Health Sciences Centre