Senior Director, Growth and Partnerships

Teladoc Health

Ontario
$150,000-200,000 per year
Permanent
Full-time

26 days ago

Teladoc Health is the global virtual care leader, offering comprehensive virtual care solutions spanning virtual care including primary, mental health, expert medical, devices and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence. Serving over 9 million Canadians, Teladoc Health has been in Canada for more than 20 years and operates in 175 countries world-wide.Summary of PositionThe Senior Director, Growth and Partnerships is responsible for driving business development and commercial growth for Teladoc Health Canada, and positioning Teladoc as a leader in transforming the future of healthcare in Canada. The role has a primary focus on private‑sector (B2B) markets, including employers, insurers, and intermediaries, with responsibility to support and pursue public‑sector (HHS) opportunities as aligned with business priorities.This role is accountable for growing Teladoc’s position as a leader within Canada’s health benefits and insurance ecosystem by originating, developing, and closing new business; expanding strategic client relationships; and advancing partnerships that enable innovative, clinically‑integrated healthcare solutions. Working cross‑functionally with leaders across Teladoc (in Canada and globally) in clinical, marketing, operations, and product, the Senior Director develops and executes a business development and go‑to‑market strategy that drives revenue delivery and growth targets aligned with Teladoc’s broader role in shaping the future of healthcare access, experience, and outcomes.The Senior Director owns the end‑to‑end growth and client lifecycle across assigned markets—from market strategy and go‑to‑market execution through sales engagement, client adoption, value realization, renewal, and expansion—ensuring that commercial success reinforces Teladoc’s leadership position in Canada’s evolving healthcare landscape.Essential Duties and ResponsibilitiesStrategic Growth:

Achieve the established revenue objectives, including business development growth targets (organic, net new, cross-sell)
Define and execute a multi-year growth roadmap aligned with Teladoc’s capabilities and innovation cycle across priority markets (insurers, intermediaries, and employers) including public payors (as directed)
Translate insights from external market trends and internal win/loss analyses to identify new growth opportunities and inform development of new products / services
Lead cross-functional go-to-market planning for new products and collaborate on pricing and value-proposition strategies that resonate with target clients

Sales Operations and Revenue Performance:

Lead end-to-end pipeline, including discovery with strategic accounts, proposals and RFXs, pricing, and contract execution balancing in-year performance with long-term growth
Drive operational rigor through data-driven insights, including CRM, performance dashboards, adoption, and client value
Lead, mentor and motivate a team of sales and client management professionals and be responsible for target setting, compensation, forecasting, pipeline management, and performance management

Client Retention and Expansion

Build and sustain strong client relationships to support retention, expansion, and long‑term partnership growth
Proactively understand client priorities and evolving needs through regular engagement, market awareness, and ongoing dialogue
Lead a consultative, solution‑oriented approach with strategic accounts, positioning Teladoc as a trusted innovation and thought partner
Engage directly with clients through executive‑level meetings, workshops, and working sessions to deliver value aligned to client objectives
Own the customer success and experience strategy, ensuring clients achieve measurable outcomes that support renewal and upsell opportunities
Evaluate, strengthen and expand strategic alliances and channel partnerships that enhance Teladoc’s reach, capabilities and market presence
Act as a trusted executive partner to client senior leaders, reinforcing Teladoc’s role as a strategic partner rather than a transactional vendor
Represent Teladoc with clients and in the broader market through conferences, trade exhibitions, and industry forums (virtual and in‑person, as required)
Monitor and follow client and industry trends to anticipate needs and inform engagement strategies
Other relevant duties as assigned

Supervisory ResponsibilitiesYes, interim responsibility of overseeing a team of sales and client management professionalsQualifications Expected for Position

Minimum of 10 years’ experience in a strategy, sales and client executive leadership position
Minimum of 5 years’ experience in Healthcare including specifically in group insurance and benefits industry
Proven ability to operate at the executive and board level, shaping strategy and influencing investment decisions.
A Bachelor’s degree required (Advanced Business Degree or MBA preferred)
Proven track record in relationship‑led growth and business development, including securing and expanding strategic client and partner relationships
Strong executive communication and presentation capabilities, with the ability to engage and influence senior internal and external stakeholders; French proficiency considered an asset
Demonstrated people leadership experience, with a history of building, leading, and developing high‑performing teams
Advanced proficiency in leveraging technology to support sales execution, client engagement, performance insight, and executive‑level communication

Salary Range$150,000 to $200,000/yearPosition TypeNet NewWork EnvironmentHybrid (Office & Remote)Travel: up to 40%Why Join Teladoc Health?Impactful, Connected Healthcare: Support millions of Canadians across the country with accessible care within rural regions & provincial health systems, at no cost to patients.Focus on Quality & Safety: Upholding the highest excellence of clinical quality standards is paramount to Teladoc Health.Collaborative, Supportive Network: Our diverse community is dedicated to transforming healthcare in Canada. Be a part of a growing team across Canada, that thrives on engagement, learning and growth.Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses innovative platforms to provide accessible care across the full continuum of care, at every stage in a person’s health journey.Growth and Innovation: We are growing rapidly - Come grow with us and support our expanding mission to make healthcare more accessible.Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.Teladoc Health Canada, Inc. uses artificial intelligence-assisted tools as part of our recruitment process, including to screen and evaluate candidates. These tools support, but do not replace, human judgment. Our hiring team makes all final decisions.At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at RecruitmentAccessibilityRequestsCanada@teladochealth.com

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