Continuous Improvement Analyst
Lighthouse Technology Services
- Calgary, AB
- Contract
- Full-time
- Lead and manage initiatives from intake and approval through delivery and benefits realization, selecting the most appropriate delivery approach (Agile, Waterfall, or hybrid) based on scope and complexity
- Develop and maintain integrated project plans, schedules, RAID logs, and financial tracking for predictive or hybrid initiatives
- Support Agile delivery by enabling backlog refinement, iteration planning, dependency management, and delivery tracking in partnership with Product Owners and Scrum teams
- Ensure delivery governance requirements are met, including status reporting, milestone reviews, risk management, and stakeholder communications
- Proactively manage dependencies across teams, vendors, and partners
- Partner with business stakeholders to validate problems, define objectives, and translate needs into clear, actionable requirements
- Elicit, analyze, and document requirements through interviews, workshops, process mapping, and document analysis
- Produce high-quality artifacts such as business requirements, user stories, process maps, use cases, and acceptance criteria
- Collaborate with technology teams to ensure requirements are feasible, traceable, and aligned to business outcomes
- Lead and facilitate process improvement and problem-solving workshops to drive root cause analysis and solution design
- Document current and future state processes, controls, roles, and ownership across workflows
- Foster a culture of continuous improvement and evidence-based decision-making
- Build strong relationships with stakeholders and subject matter experts, encouraging shared ownership and accountability
- Communicate clearly and confidently with audiences at all levels, including senior leadership
- Model strong leadership behaviors aligned to organizational values and delivery excellence
- Strong project management experience in Waterfall and hybrid delivery models
- Practical experience working in Agile environments (Scrum, Kanban) and collaborating with Product Owners and delivery teams
- Advanced business analysis skills including requirements elicitation, process modeling, and problem solving
- Excellent facilitation, communication, and stakeholder management skills with experience presenting to executive stakeholders
- Proven ability to manage ambiguity and adapt delivery approach to business needs
- Understanding of change management and continuous improvement methodologies
- Familiarity with Lean, Agile, iterative delivery, and value-based prioritization practices
- Strong documentation and analytical skills
- Experience delivering medium to large initiatives in complex, cross-functional environments
- Demonstrated success combining project management and business analysis responsibilities within a single role
- Project management, Agile, or business analysis certifications are an asset
- SAP experience is an asset