Service Coordinator

Richmond, BC
$50,000-63,000 per year
Permanent
Full-time

1 day ago

Service Coordinator - Richmond, BC (vehicle required as the location is not easily transit accessible)Are you a highly organized professional who enjoys problem-solving and keeping service operations running smoothly? Do you thrive in a fast-paced environment where you're the key link between customers, technicians, and internal teams? We are looking for a Service Coordinator to join Haakon Mechanical Services in Richmond, BC.About the Opportunity:In this role, you'll be the central point of contact for customers and field teams, ensuring service requests are handled efficiently and professionally. You'll coordinate schedules, support technicians in the field, and help deliver a seamless customer experience across commercial service operations.What We Offer:

Competitive pay: $50K-$63K
3 weeks vacation to start
Extended health and dental benefits (through Manulife)
$300 annual wellness subsidy
On-site parking
On-site gym
Company events and team activities
Supportive, team-oriented environment with opportunities to grow

Key Responsibilities:

Manage incoming customer calls and service inbox, triaging and responding to inquiries
Act as the primary point of contact for customer requests, updates, and issue resolution
Schedule, prioritize, and dispatch service technicians to commercial job sites
Adjust schedules to accommodate urgent or emergency service needs
Confirm appointments, follow up on open work orders, and provide status updates
Support permit applications and other operational requirements
Assist the Service Manager with scheduling, reporting, and service tracking
Contribute to process improvements and development of standard operating procedures

Qualifications:

Experience in over-the-phone customer service, dispatching, or service coordination
Strong customer service skills with the ability to manage client relationships professionally
Experience in skilled trades or mechanical service environments is an asset (not required)
Proficiency in Microsoft Office; experience with CRM or service management systems is a plus
Strong organizational skills with attention to detail and accuracy
Excellent verbal and written communication skills
Ability to manage multiple priorities in a fast-paced environment
Comfortable handling customer concerns with professionalism and sound judgment
Collaborative team player with strong problem-solving abilities
Basic understanding of mechanical systems, or willingness to learn

Additional Details:

Hours: Monday to Friday, regular business hours
Location: Richmond, BC (full-time, on-site)
Immediate opening with interviews being scheduled right away

If you're looking for a role where you can take ownership, support a high-performing team, and grow your career in a stable and dynamic environment, we'd love to hear from you!ABOUT US:TPD is a leading workforce solutions provider with a mission to help individuals succeed by providing access to opportunities in jobs, careers, and professional development. A niche provider serving North America, we specialize in placing skilled candidates within the Manufacturing, Semiconductor, and Mining industries. Whether you seek flexible or permanent positions, we assist in starting, changing, or advancing careers in a way that aligns with your goals.We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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