Key Account Manager – Loblaw

Tim Hortons

  • Canada
  • Permanent
  • Full-time
  • 2 months ago
Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.Tim Hortons® (CPG) is looking for a Key Account Manager to join our CPG division. We are an entrepreneurial team of ~25 people managing over $500 million in beverage and food sales across retail channels in North America and internationally.The Key Account Manager will lead the day-to-day and strategic planning processes across Loblaw divisions. This will involve building strong customer relationships, serving as the subject matter expert for our products, bringing category management knowledge and expertise and demonstrating how our portfolio of products can support Loblaw objectives to deliver superior results, ultimately driving the growth of Tim Hortons® at Home products within Canada.Position Overview
  • Understand banner strategies and develop tailored joint business plans to achieve and over-deliver volume, profit and trade spend targets
  • Build strong customer relationships at multiple levels, inclusive of regular meeting cadences with key contacts
  • Lead the complete sales process, from joint business planning, negotiation, forecasting and trade fund management to business reviews and gap closing
  • Exercise multi-functional leadership internally and at the customer through frequent and proactive engagement of available resources
  • Analyse, develop insights and make recommendations on key performance indicators such as volume, trade spend, promotions, new product launches and pricing
  • Demonstrate and build financial knowledge through the understanding and management of P&Ls
  • Develop monthly forecasts based on retail sales, promotional plans and category trends
  • Lead the development and execution of trade marketing programs, such as displays and customer merchandising initiatives
  • Support the ideation and commercialization of new product innovation
  • Manage and lead the development of a dedicated Key Account Representative
We want someone that can understand and influence how decisions get made
  • Results-oriented, self-starter and highly motivated
  • Hungry, Humble, Honest and Hardworking
  • Can navigate complexity and remove barriers to move faster
  • Understands customer sales fundamentals (distribution, pricing, promotion and display)
  • Comfortable turning data into actionable insights and presentations, customized to your audience
  • Can communicate well in diverse environments…you are just as comfortable presenting to tenured executives as you are making small talk with a group of new hires
  • Understands upstream (internal cross-functional stakeholders) and downstream (brokers and retailers) implications of decisions
REQUIREMENTS:
  • Post secondary education - business focus preferred
  • 5+ years related experience working with a major Canadian retailer – Loblaw preferred
  • Strong general industry knowledge
  • Exceptional interpersonal, communication and presentation skills
  • Ability to work independently as well as part of a team
  • Demonstrated analytical skills – the ability to develop and communicate key insights
  • Able to anticipate internal and external customers’ needs and proactively seek to address
  • Ability to work under pressure in a fast paced, demanding work environment
  • Advanced computer and software knowledge (Microsoft Office, Nielsen, Retailer POS)
  • Highly organized, fact-based and detail oriented
  • Coffee industry experience is a plus
  • Some overnight travel required
Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

Tim Hortons