Learning & Change Management Specialist
- Toronto, ON
- $130,000-140,000 per year
- Permanent
- Full-time
- Lead training needs assessments for clients to identify skills gaps and learning objectives.
- Design, train instructors and oversee delivery of tailored training programs, including “train-the-trainer” modules for technical infrastructure.
- Develop and implement quizzes, evaluations, and other assessment tools to measure training effectiveness.
- Establish onboarding, refresher, and continuous learning plans aligned with evolving technologies.
- Maintain ownership of learning content in alignment with adult learning principles, industry standards, and operational requirements.
- Propose recommendations on structuring a Learning & Development department within the company
- Develop and implement comprehensive change management approaches to assist client organizations and their stakeholders adopt PowerON’s solutions fully and effectively.
- Create and execute stakeholder engagement and communication plans tailored to each customer’s organizational structure and culture.
- Facilitate workshops and briefings for client staff, leadership, and partner contractors to ensure operational alignment.
- Anticipate and address potential adoption barriers within client organizations and implement targeted interventions.
- Establish, monitor, and report on client adoption metrics and success indicators.
- Proactively monitor client service experience and identify improvement opportunities.
- Conduct independent on-site observations to capture operational challenges and design solutions.
- Develop and maintain customer success playbooks, service quality benchmarks, and feedback loops.
- Lead implementation of process improvements to close identified service gaps and enhance operational performance.
- Create dashboards and reports that demonstrate training ROI and customer success outcomes.
- Other activities as required
- Post-Secondary Degree in Education, Business or a related field (Master’s Degree is preferred)
- 5+ years of progressive experience in leading or building net-new Learning & Development, Change Management, or Customer Success initiatives.
- Experience in utilities, transit, fleet, or critical infrastructure sectors is ideal.
- Proven ability to independently design, deliver and evaluate technical learning & development programs.
- Knowledge of adult learning principles, instructional design, and training evaluation methods.
- Proficiency with Learning Management Systems and digital training tools.
- Strong stakeholder engagement, facilitation, and communication skills.
- Strong analytical ability to interpret feedback and operational data to operationalize and lead improvement programs.
- Project management skills and experience independently managing multiple initiatives.