
Data Analyst II
- Waterloo, ON
- $22.00 per hour
- Contract
- Full-time
Pay Rate: Starting from $22 per hour
Location: Waterloo, ON / Montréal, QC
Location Type: Hybrid; onsite 3 days/week on-site -Tuesday, Wednesday, Thursday
Business Hours: Monday to Friday; Standard hours: 9:00 AM - 5:00 PM • Flex options: 8:00 AM - 4:00 PM or 8:30 AM - 4:30 PMJob Responsibilities:
- Identify impacts to our clients
- Accountable for end-to-end management of pre and post enrolment reporting analysis and updates
- Engage and collaborate with internal team members and stakeholders to provide status updates and resolve client issues
- Create the necessary handover documentation and transition the changes to the Service Owner for sign-off
- Contribute to enrolment project level deliverables
- Work collaboratively with the AdminAdvantage RBA and Service Owner teams to pro-actively share information and foster continued learning and development
- Look for ways to improve/ streamline the way we work and how we service our customers and stakeholders
- 2-4 years Data Analysis Experience
- Proficient in Microsoft Excel and SQL
- Proven experience with MS Office suite of software
- Infectiously positive personality with a drive to succeed and a dedication to quality service
- Stellar customer service and skills that demonstrate integrity
- Excellent listening and interpersonal skills
- Exceptional time management and organizational skills
- Strong data analysis, decision-making ability with a real passion for solving problems
- Superior attention to detail
- Can effectively communicate ideas and recommendations to all levels of the organization
- Results oriented and can manage multiple priorities and projects
- Ability to take initiative and demonstrate good judgement
- Solid collaboration skills with the ability to work autonomously
- Ability to work in a demanding environment
- Ability to demonstrate confidence and resilience in everyday situations
- Good relationship management skills
- Proven negotiation and communication skills