Head of Portfolio Underwriting (Remote First)
Zensurance
- Toronto, ON
- Permanent
- Full-time
- Portfolio Underwriting:
- Strategic Leadership: define and implement underwriting strategies that align with the organization's business objectives while providing leadership to the Underwriting Team.
- Performance: partner with the Business Lead to create a prioritized roadmap of initiatives and work closely with the team to deliver on these initiatives to help drive performance results.
- Relationships: represent Zensurance with external insurance carriers showcasing underwriting expertise, building trust, and driving to desired strategic outcomes. Leverage your network to help introduce new relationships.
- Underwriting: develop and update underwriting guidelines, wordings, procedures, and technical pricing.
- Quality Control: ensure our contracts are well maintained and in compliance, our UW guidelines are internally followed, high quality of human and digital underwriting and policy issuance.
- Risk Management: oversee the assessment and management of risks associated with the portfolio and ensure regulatory compliance.
- Portfolio Analysis: conduct regular portfolio reviews to identify trends, opportunities, and potential areas of improvement in collaboration with the data analytics team.
- Collaboration: collaborate with other departments such as sales, finance, legal, insurance analytics and product to ensure a holistic approach to risk management and portfolio optimization. Work closely with senior leadership to align underwriting strategies with broader business goals.
- Client Engagement: engage with clients, brokers, and other stakeholders to understand their needs and expectations.
- Reporting and Analysis: partner with the Business Lead to prepare and present regular reports on portfolio performance, key metrics, and underwriting trends to senior management.
- Other duties as assigned.
- People Leadership:
- Responsible for supervising, managing and guiding a small team of experienced Portfolio Underwriters.
- Attract, develop, and retain high performing people.
- Create a high performing team environment by shaping roles & responsibilities, defining roadmap and priorities, designing team processes and dynamics, setting best practices, shaping professional development and career growth paths.
- Provide mentorship, leadership and/or training to current and new employees.
- Develop an understanding of company goals and initiatives and help the Underwriters deliver on them.
- Develop and monitor team goals and performance metrics. Identify areas of improvement and growth opportunities for team members, measure their progress toward their objectives over time.
- Conduct performance evaluations, provide feedback, and support professional development.
- Promote knowledge sharing and an open, safe work environment.
- Foster and advocate for cross team collaboration and transparent communication.
- Foster an environment of continuous learning and improvement.
- Perform other duties as assigned.
- University degree or college diploma in a recognized technical, vocational or academic program or equivalent work experience.
- 10+ years of commercial insurance experience.
- 10+ years of commercial portfolio underwriting experience.
- 5+ years of people management experience.
- Working within an MGA or in a program-specific division of an Insurance Company or Commercial Brokerage would be an asset.
- Subject matter expertise in at least one of the following coverages: CGL, Professional Liability, Commercial Property.
- Knowledge of the Canadian commercial insurance market and players, as well as Lloyds.
- Ability to use an understanding of market trends, regulatory climate, competitors, and the current challenges faced by the insurance industry to help shape our unique value proposition.
- Experience in interpreting data, including profit/loss & claims performance, to guide pricing and coverage decisions.
- Exceptional communication, influencing and organizational skills with staff and customers, as well as with new business partners.
- Ability to develop strong teams and empower teams and individuals so that they reach their full potential.
- CAIB, CIP, CRM, FCIP are an asset.
- Currently or previously licensed as a commercial broker is an asset.
- Experience with Google Workspace, Zoom, Slack, or similar office tools.
- Opportunity to work for Canada's fastest-growing #insurtech scale-up
- Primarily remote work environment available to everyone
- Laptop, extra monitor and main accessories are provided
- Extra home office and supplies allowance to help with work-from-home set up
- Comprehensive and flexible health and dental plans to suit all lifestyles, including mental health
- Health/Personal Spending Accounts to subsidize your healthy habits and purchases
- Parental Leave Top Up
- Work from anywhere opportunities up to 60 days per occurrence
- Weekly Friday companywide huddles for casual catch-ups with other departments
- Build next-level relationships with your peers through scheduled companywide virtual and in-person team-building events
- Be a part of something special. We are confident you won't find any other insurance company like us :)