Senior Manager, Employee Development & Engagement

CIBC

  • Toronto, ON
  • Permanent
  • Full-time
  • 5 days ago
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.To learn more about CIBC, please visitWhat You’ll Be DoingAs the Senior Manager, Employee Development & Engagement, you will be responsible to build, manage and implement key aspects of the Commercial Banking employee development and engagement offer, with a focus on building employee capability through development programs, training materials, resources and tools to support business growth and talent development across Commercial Banking (CB). You will be responsible for engaging with senior leaders and subject matter experts across Commercial Banking, leading and executing on the employee experience strategy for Commercial Banking, developing training materials and resources and supporting change management and communications across our Commercial Banking teams. In this role you will act as a bridge to clearly train and communicate complex solutions and portray Commercial Banking effectively to internal audiences and to help engage existing and prospective Commercial Banking clients through projects and ongoing programs. You will also have the opportunity to participate on broader Commercial Bank or Bank-wide initiatives that impact Commercial Banking teams.At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.How You'll Succeed
  • Provide Support on Initiatives - Provide input, analysis and perspective to business leaders on the development and implementation of initiatives for Commercial Banking that enhance the frontline’s ability to deliver against financial and non-financial targets. These initiatives support improving the client and employee experience, new client acquisition, growth and retention of existing clients and driving overall revenue growth.
  • Strategy and Skill Building - Develop and manage training programs and learning strategies to build skills and knowledge within our Commercial Banking team.
  • Client and Employee Experience - Ensure business objectives can be converted into improved client experience and business results. When appropriate, ensure that all aspects of People Change Management are considered. Ensure all programs/initiatives aspire to achieve the ideal employee and client experience. Build effective relationships with internal and external stakeholders to ensure alignment. Gather feedback via surveys and focus groups and implement changes as needed.
  • Project Management - Manage several small to medium sized projects concurrently involving complex changes to technical or business environment sometimes with tight deadlines, and competing objectives. Act as an advocate for Commercial Banking employees and clients, providing a segment voice on broader CIBC projects that support their success and ensure a positive experience.
Who You Are
  • You have a degree in training preferably or a degree in talent, business, marketing or communications.
  • You can demonstrate 5-7 years of relevant work experience, preferably in the financial services industry. Experience in Commercial Banking would be considered a strong asset.
  • You’re goal oriented. You have the ability to manage a large number of initiatives with many different stakeholders to ensure timelines are adhered to and outputs are all excellent quality.
  • Your influence makes a difference. You know that relationships and networks are essential to success. You have the necessary skills to interact with a broad range of stakeholders.
  • You give meaning to data. You have the ability to assess data to derive key insights and are familiar working with data to produce reports and executive dashboards.
  • You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results. You have the ability to multi-task across many priorities and work independently when required, with minimal supervision.
  • Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
#LI-TAWhat CIBC OffersAt CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.*Subject to plan and program terms and conditionsWhat you need to knowCIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contactYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.Job Location Toronto-81 Bay, 10th FloorEmployment Type RegularWeekly Hours 37.5Skills Analytical Thinking, Business Growth, Client Counseling, Client Service, Communication, Detail-Oriented, Performance Analysis, Reporting and Analysis, Teamwork

CIBC