Current ENMAX employees are encouraged to apply through their internal Workday access.Posted: April 10, 2026Closing Date: April 16, 2026Position Type: Limited Term – 12 monthsUnion: CUPEWhy ENMAX?We are driven by our purpose of lighting the way to a brighter energy future, a future that includes a workplace where you’ll experience belonging and unlock possibilities. We offer meaningful opportunities, strong collaboration and a career aligned to what matters to you. We’re proud of who we are and the work we do to support our communities and customers who depend on us, because at ENMAX, we’re lighting the way together.As the Meter Services Administrator, you will support Meter Services by processing and managing work related to metering assets, customer-driven projects, and site information and crew work progress. You will provide analytical support, coordinate project activities with internal and external partners, and serve as a key point of contact between ENMAX Power and customers.Major Responsibilities:Provide technical guidance and education to Electrical Retailers, customers, builders, contractors, and/or electricians on required processes, addressing, scheduling, booking appointments, construction standards, compliance with Enmax Standards and Regulations, and compliance with the Canadian Electrical Code Part 1.Prepare and maintain detailed reports including advanced spreadsheets and database applications to facilitate Demolition Permits, scheduling, booking appointments, customer complaint/escalation tracking, asset management, workforce management, and billing accuracy.Analyze technical data and problem solve using knowledge of departmental policies and procedures to facilitate Demolition Permits, addressing, scheduling, appointments, customer complaint/escalation tracking, asset management, workforce management, and billing accuracy.Train and educate fellow employees across ENMAX on required processes, asset management, workforce management, work order transactions and billing accuracy, scheduling, booking appointments, construction standards, compliance with Enmax Standards and Regulations, and compliance with the Canadian Electrical Code Part 1.Schedule and coordinate small projects and manage the work of others including Enmax work crews (PLT, PSE, Meter Tech) and contractor work crews.Develop and refine policies, procedures, systems and software.Coach/train others on policies, procedures, systems and software.Work under minimal supervision.Apply department safety policies to deal with safety issues prior to site visits.Education Required:High School Diploma (or G.E.D.)Some relevant post-secondaryQualifications & Experience:6 years of related experience, including a minimum of:2 years of customer service experienceExperience with records management and quality control1 year of experience with IBM Maximo1 year of related experience working in the electrical utility fieldExperience with an electrical utility metering department (preferred)Ability to manage a high volume of Teams messages and phone calls daily (up to 80% of the workday)Advanced Computer skillsCompetencies:Positive, can-do attitude; self-motivated with the ability to work independentlyEnjoy working both in a team and individual environmentGoal-oriented and ability to stay motivated with minimum supervisionExcellent customer service and communication skills, with the ability to manage a high-volume Teams and phone environmentENMAX Values – Safety, Integrity, Accountability, Service, Teamwork, Agility, InnovationDid we mention the ENMAX Advantage?We offer competitive compensation including a comprehensive flexible benefits program, non-downtown location that includes great building amenities such as free onsite fitness facility, onsite massage, onsite child care centre (upon availability, offered from our ENMAX Place location 141 – 50 Ave. SE), free parking and much more. If you share our values and would like to make a difference with your career, join the team and see where the ENMAX possibilities can take you.Salary: Administrator Level D (Current CUPE 2025 rates)$69,155.27 - $73,479.95 - $77,804.64 - $82,129.32 - $86,454.00Location: 141 - 50th Avenue SE, Calgary, ABNote:We have changed the way we connect with our candidates. Initial interviews may be done virtually as well as parts of our on-boarding and job training may be completed remotely.If we can provide an accommodation or adjustment to make the process more accessible for you, please let us know. ENMAX welcomes all qualified applicants to apply and is committed to a safe and respectful workplace. It is our aim to have a workplace which is inclusive and values safety, diversity, personal integrity, respect for individual differences, and encourages ownership and accountability for our actions.Every ENMAX employee is responsible to take reasonable care to protect the health and safety of themselves, of all other workers, and of the public. Each employee must become familiar with safety procedures and rules applicable to their job and are required to follow them while working at ENMAX.Must be legal to work in Canada and requires the successful completion of a criminal background check. Two pieces of valid Government issued ID will be required.Two professional references will be requested.In the spirit of reconciliation, we respectfully acknowledge that we live and work on the traditional lands of Indigenous Peoples. ENMAX headquarters is in Calgary, Alberta, the traditional territory of the Blackfoot Confederacy, comprised of the Siksika, Kainai, Piikani, and Amskapi Piikuni Nations; the Tsuut’ina Nation; and the îyârhe Nakoda Nations of Chiniki, Bearspaw, and Goodstoney, and home to the Métis Nation of Alberta, as well as many diverse Indigenous people who have made the city their home. We are committed to strengthening relationships with Indigenous Nations and peoples in all communities where we operate, through respect and collaboration.#LI-POST
