Customer Experience Manager , Deerfoot Meadows

• Supporting the Store Manager in hiring and building a strong and diverse team.
• Assisting the Store Manager in scheduling and workload planning to ensure efficient operations.
• Taking ownership of the results of loyalty programs and coaching and training team members on these programs.
• Run the Manager on Duty program where you will be the ultimate defender of the customer experience on the salesfloor
• Creating a positive culture within the store where associates are recognized for being fun, fast, and friendly.
• Unlocking the potential of associates through promoting and reinforcing core behaviours for exceptional service.
• Leading from the floor and actively building, managing, and developing team members.
• Ensuring that the team consistently delivers outstanding customer experiences in line with the company's mission and core values.
• Identifying areas for improvement in customer experience and implementing appropriate strategies to enhance it.
• Analyzing customer feedback and implementing improvements based on insights gathered.
• Collaborating with other departments to ensure a seamless customer experience across all touchpoints.
• Handling customer escalations and resolving any issues or complaints promptly and effectively.
• Connecting customers with products and services to keep the warmer, drier, safer and more comfortable through our innovations

• Leadership: Strong leadership abilities are essential to effectively guide and inspire your team members towards delivering exceptional customer experiences. Leading by example and setting clear expectations will be key.
• Communication: Excellent communication skills, both verbal and written, are necessary to effectively communicate with team members, customers, and other stakeholders. You should be able to convey information clearly and listen actively to understand and address any concerns.
• Problem-solving: A strong problem-solving ability is crucial for handling challenging situations that may arise during interactions with customers or within the team. Being resourceful and adaptable will help you find effective solutions.
• Interpersonal skills: Building positive relationships with team members and customers requires strong interpersonal skills. Empathy, patience, and the ability to connect with others will contribute to creating a welcoming and friendly environment.
• Customer-centric mindset: Having a deep understanding of customer needs and preferences is vital in delivering outstanding customer experiences. Being able to anticipate customer expectations and proactively meet their needs will set you apart.
• The ability to develop and mentor team members is essential for fostering a high-performing and motivated team. Providing constructive feedback, identifying growth opportunities, and nurturing a culture of continuous learning are important aspects of this role.
• Perform shift leadership/MOD activities as outlined by the leadership schedule
• Complete opening and closing duties as part of the keyholding responsibilities

• Exhibits the qualities of someone who is Humble, Hungry and People Smart
• Creative problem solver with an entrepreneurial spirit, bias for action, and desire to work collaboratively with key stakeholders
• Transparent with information – direct and ongoing communication, to build trust and credibility with co-workers, vendors, and customers
• Displays best practices - Consistently adheres to the organizations business principles and values
• Detail-oriented, agile, solution driven, and fast acting in a high pressured environment
• Supportive of an individual and team dynamic that continually strives to develop and improve its teams capabilities and talents

Canadian Tire