Field Technician - Halifax, CA (flex hours/contract role)
Instacart
- Halifax, NS
- Permanent
- Part-time
- Work with the Hardware and Operations teams to diagnose and resolve issues, as well as deliver new features and improvements to Caper carts
- Communicate with our clients and represent Caper professionally on-site and virtually
- Capture clear notes and other media to document understanding and resolution processes for issues encountered
- Work with a Wonderful Team that will support you in your success
- Requires availability Monday through Friday and the ability to diagnose and resolve incident tickets on-site within 48 hours.
- Contracted role can provide supplemental income with flexible day and evening hours
- Enjoy learning about and working directly with software and hardware of new technology.
- Highly organized with strong verbal and written communication skills to support customer and team interactions, as well as documentation.
- Customer-focused orientation that aims to over-deliver on expectations
- Willing to work independently in the field with limited supervision
- Logical thinker who is able to connect the dots when a complex challenge arises
- Collaborative attitude who enjoys working with a team to solve problems
- 1+ years of experience in technical support, mechanical engineering, hardware maintenance or related fields in a corporation or in a startup environment
- Great troubleshooting skills to look beyond the task at hand and find creative solutions to simple and complex problems
- Experience at handling wires, electronic circuits, computers and other devices and high-tech devices such as copiers, printers, POS systems; Basic knowledge of electrical engineering/wiring
- Basic network knowledge in setup of Wi-Fi devices
- Comfortable working with Windows, Android, Gmail, Google Drive, Excel, Slack, and troubleshooting tools and apps
- Ability travel-out-of-state for training purposes
- Must have a vehicle and clean driving record.
- Competitive salary including a monthly retainer
- Flexible schedule
- This is a Part-Time contract position (1099)