Manager, Housing Support Programs

• Carries out the management, operational responsibilities & oversight of programs, services, and initiatives associated with transitional &/or supportive housing buildings.
• Provides ongoing orientation, training and supervision to all staff and conducts annual performance appraisals.
• Provides direction, coaching and performance management of Supervisors, Team leads & Frontline Staff.
• Provides direction and support to staff regarding program issues, team building, and crises incidents through individual and team meetings.
• Ensures the effective utilization, training, and support of volunteers and students throughout the various programming activities.
• Recruits and hires staff and assists in carrying out personnel functions within the programs in consultation with the Director.
• Works with the Director to ensure the planning and implementation of staff development.
• Implements ongoing promotion/awareness building of the programs and its services to the immediate and broader community.
• Participates and represents the programs in existing and new external committees or networks in relevant sectors and internal staff committees as directed by the Director.
• Supports the Director in building and maintaining internal and external partnerships and collaborative activities.
• Develops and implements an effective evaluation strategy in collaboration with the Director.
• Develops and implements program/operational protocols in consultation with the Director.
• Reports risk, safety, security and liability concerns in a timely manner to the Department Director
• Assist Director to implement solutions to improve safety & wellness
• Develops, implements and oversees program initiatives, such as food access, peer involvement, and social, recreational and life skills programming.
• Develops and maintains policies and procedures with respect to tenant selection and internal transfers
• Works with Housing Staff to resolve tenancy/safety issues related to hoarding, fire safety, trespassing etc
• Develop appropriate alternatives to eviction
• Strive for low vacancy rates by anticipating turn-overs
• Work with legal services to prepare tribunal documents; attend hearings and mediation
• Works with staff to ensure development and execution of Care Plans
• Develops common strategies to collaboratively address tenancy and building issues as they arise.
• Liaises with WoodGreen Housing and Building Services to ensure effective property management
• Ensures that organizational policies and procedures are carried out within all programs areas, services, and initiatives.
• Prepares and monitors program financial information and program budgets within the organization’s administrative policies and procedures.
• Develops and implements data tracking systems, liaises with funders and completes funding reports.
• Coordinates and participates in Unit/Department leadership meetings, and other relevant meetings for the purposes of ensuring coordinated and integrative programming, and resource sharing.
• Ensures that the equity objectives and community development policies of the organization are achieved within the programs.
• Participates in the on-call rotation for Supportive Housing Programs, as scheduled.

• Master’s degree or Bachelor’s degree and equivalent experience.
• Minimum 5 years’ experience: developing and implementing programs; working with homeless and vulnerably housed individuals; experience with older adults and seniors; supervising staff, preferably in a unionized environment.
• Knowledge of RTA and occupancy agreements, and property management.

• Thorough understanding of homelessness, poverty, mental health and substance use, and a proven ability to develop effective services for individuals and communities facing these challenges.
• Ability to exercise excellent judgment, flexibility, creativity, and sensitivity to changing situations and needs.
• Solid knowledge of Client-Centred care, Harm REduction, Trauma-Informed, Health Equity, Anti-Oppressive and Anti-Racism principles; and demonstrated experience applying these principles into practice is required.
• Proven ability to develop and implement program initiatives and partnerships.
• Excellent interpersonal and communication skills, which promote effective working relationships amongst program staff, external agencies, program participants, and tenants.
• French or other second language(s) is a strong asset.
• Proven ability to challenge organizations, staff and tenant communities in a positive and create way to effect better service.
• Sound financial and budget management skills.
• Strong group facilitation and policy development skills.
• Strong conflict resolution, negotiation, and crisis prevention/intervention skills.
• Excellent multi-tasking and time management skills.
• Excellent writing and editing skills.
• Strong computer proficiency.

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