Portfolio Manager/Collections
- Toronto, ON
- Permanent
- Full-time
Job Order ID: 8423
Employment Type: Yearly Salary
Web Publication Date: 8/12/2025 12:00:00 AM
Number of Positions: 1
Job Location: Toronto
Brief Description:Our employer is looking for a Portfolio Manager to join their growing team! The Portfolio Manager will manage accounts receivable portfolios while ensuring compliance with company policies and procedures. Reporting to the Collections department, the Portfolio Manager will work with cross-functional teams to spot early warning signs of credit deterioration and minimize manageable losses.Job Function:Responsibilities:
- Manage allocated Accounts Receivable portfolio through efficient and effective collection practices and compliance with company policies and procedures.
- Establish and maintain a professional relationship with customers, debtors and all internal stakeholders.
- Ensure that customer notifications and verifications are performed in line with requirements.
- Use collection and verification queues and call backs in conjunction with aging profiles and risk scores to determine calling priorities, with the goal of shortening the days of sale outstanding.
- Identify issues causing delays in payment and work to resolve those issues by partnering with various departments to establish and satisfy the criteria required for timely payment.
- Assist with pre- and post-verification requests and ensure that customer verifications are performed in line with company requirements and processes.
- Keep concise and up-to-date notes in the system to reflect the account status.
- Ensures debtor information is complete and up to date in the system.
- Review and create weekly dispute reports, negative reserves, and collection reports; Communicate any concerns noted or adverse performance trends to the assigned Client Relationship Manager in a timely manner.
- Establish and maintain excellent working rapport with internal and external customers.
- Adhere to organizational policies and procedures.
- Perform other duties as assigned.
- Minimum of 2 years of experience in collections, demonstrating proficiency in collection practices and strategies
- High School Diploma/ GED Required
- Strong interpersonal and communication skills with the ability to establish and maintain professional relationships with customers and debtors, as well as effectively communicate with internal teams
- Ability to manage multiple priorities with competing deadlines in an organized manner
- Strong attention to detail and demonstrated problem-solving skills
- Ability to maintain a high level of effectiveness during times of change by adapting behaviour and approaches to changing circumstances