Director, Vantage Platform, Customer Transformation

Bell View all jobs

  • Montreal, QC
  • Permanent
  • Full-time
  • 5 hours ago
Req Id: 428941Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.As part of our team, you will be at the heart of our customer experiences.SummaryWe are embarking on a mission to redefine our customer experience by building a cutting-edge, intelligent, and personalized ecosystem. At the heart of this transformation is our data. We are looking for a visionary Data Leader and Architect to design and build our next-generation data foundation from the ground up.
This is a unique opportunity to shape the future of how we leverage data, drive our personalization strategy, and build a modern, real-time data stack that will be the central nervous system of our company. If you are passionate about building cloud-native data platforms and want to make a significant impact, we want to hear from you.Key Responsibilities
  • Define the vision, strategy, and technical roadmap for a scalable, real-time data platform that supports our "Unified Data Foundation" and "Intelligence Layer".
  • Lead the hands-on design and implementation of our data architecture (including AI models and intelligence) on Google Cloud Platform (GCP) or other cloud vendors, with a focus on real-time data ingestion, processing, enriching and consumption.
  • Architect robust and scalable data integration solutions to create a unified customer view by consolidating data from a variety of sources, including Google CCaaS, ServiceNow, Salesforce (Marketing Cloud, Sales Cloud), and our digital platforms (Website/App).
  • Build the data backbone to power our tools, enabling context-aware customer interactions and intelligent workflows.
  • Implement a comprehensive data governance framework to ensure data quality, security, and discoverability across the organization.
  • Build and lead a high-performing team fostering a culture of innovation and engineering excellence.
  • Partner with internal and external stakeholders across vendors, existing data teams and business teams to understand data needs and evangelize a data-driven culture.
Critical Qualifications
  • You have 10+ years of experience in data engineering and/or data architecture, with at least 3+ years in a leadership or senior architect role.
  • You possess deep, hands-on expertise with the Google Cloud Platform data stack, including BigQuery, Dataflow, Pub/Sub, Cloud Composer, and Cloud Storage.
  • You have a demonstrated track record of designing and building large-scale, cloud-native data platforms that are real-time, reliable, and scalable.
  • You have strong experience in integrating data from various SaaS platforms (e.g., Salesforce, ServiceNow) and enterprise systems.
  • You are proficient with big data technologies (e.g., Spark, Flink, Kafka) and modern data warehousing concepts (ex. LakeHouse).
  • You have practical experience implementing data governance, data quality, and data cataloging solutions.
  • You can translate business requirements into a technical vision and long-term data strategy.
  • You have excellent communication skills and can effectively collaborate with both technical and non-technical audiences.
Preferred Qualifications
  • Experience building data platforms for personalization engines.
  • Familiarity with Contact Center as a Service (CCaaS) platforms.
  • Experience with Infrastructure as Code (e.g., Terraform).
#EmployeeReferralProgramAdequate knowledge of French is required for positions in Quebec.Additional Information:Position Type: ManagementJob Status: Regular - Full TimeJob Location: Canada : Ontario : Mississauga || Canada : Ontario : Toronto || Canada : Quebec : MontrealWork Arrangement: HybridApplication Deadline: 04/24/2026For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.Please apply directly online to be considered for this role. Applications through email will not be accepted.We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or to make arrangements.If you have questions or feedback regarding accessibility at Bell, we invite you to complete the or visit our for other ways to contact us.Artificial intelligence may be used to assess parts of your application. Please review our privacy policy ( ) to learn more about how we collect, use, and disclose your personal information.Created: Canada, ON, MississaugaBell, one of

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