Manager, Change & Transformation - Operations
- Toronto, ON
- $48.00 per hour
- Contract
- Full-time
Pay Rate: Starting from $48 per hour
Location: Toronto / Waterloo / Halifax / Montreal
Location Type: Hybrid
Business Hours: Monday to Friday; Flex (8-4pm, 9-5pm, 10-6pm)Job Responsibilities:
Lead with purpose: Partner with Operations leaders to embed a structured, people-first change management approach across all transformation initiatives.
Coach for impact: Act as a trusted advisor to leaders-coaching them through change, building their capability, and fostering a culture of transparency, collaboration, and service excellence.
Plan for the future: Support workforce planning by aligning organizational design and talent strategies with future-state operating models.
Drive engagement: Translate year-end survey results into actionable engagement strategies that elevate employee experience and drive measurable outcomes.
Tell compelling stories: Develop and execute a storytelling strategy that brings our transformation to life-connecting people to purpose through leadership forums, internal campaigns, and recruitment narratives.
Build change capability: Establish and lead a network of change agents across the business to champion transformation and sustain momentum.
Deliver results: Execute change mitigation strategies that minimize disruption, accelerate adoption, and ensure successful outcomes across all stakeholder groups.
Celebrate progress: Design and deliver people-focused initiatives-like town halls, recognition programs, and milestone celebrations-that foster motivation and pride.Experience & Qualification Requirements:
- 5 to 7 years of relevant experience in Change Management, ideally within insurance or financial services
- Bachelor's degree is nice, but focus on experience
- Results-oriented multi-tasker who can manage and prioritize multiple workstreams
- Possess organizational change management/change leadership skills and hands on experience coordinating internal/external resources in support of successful implementation of change efforts
- Confident presence with senior management, including excellent written presentation and interpersonal skills
- Strong, results-oriented process and project management skills, including the ability keep multiple projects and /or processes with varying timelines moving ahead. Well organized with high focus on efficiency and effectiveness
- Ability to work independently and through ambiguity on projects with appropriate judgement to determine when more senior involvement is required
- Strength in building and fostering relationships and influencing across the organization
- Excellent communication skills, both verbal and written with the ability to motivate and inspire cross functional teams
- Strong track record and positive reputation to influence others and move toward a common vision or goal, within and/or beyond their business area