Director of Partner Success

Sophos

  • Canada
  • Permanent
  • Full-time
  • 1 month ago
About UsSophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos' complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.Role SummaryThe Director of Partner Success will lead the strategic development and execution of a global Partner Success (PS) program, designed to strengthen partner relationships, drive joint growth, and ensure mutual success. This senior leadership role is responsible for architecting a scalable, differentiated PS program tailored to partner needs, ensuring high-impact engagement, enablement, and satisfaction. The ideal candidate is a visionary leader with strong business acumen, excellent relationship-building skills, and a passion for cross-functional collaboration to drive partner and customer success.What You Will Do
  • Develop and own the end-to-end Partner Success strategy aligned with organizational priorities.
  • Prioritize high-impact partners using segmentation models, with a focus on long-term value creation and partner growth.
  • Hire, mentor, and scale a high-impact Partner Success team.
  • Establish clear goals, processes, and performance metrics to ensure program effectiveness, team accountability, and delivery excellence.
  • Oversee the creation and delivery of partner enablement materials.
  • Ensure partners are equipped with the tools, resources, and knowledge needed to successfully position and deliver value from our solutions.
  • Own Performance Metrics and Insights
  • Define and track KPIs for partner health, satisfaction, and success. Analyze performance data to uncover trends, identify gaps, and deliver actionable insights to internal stakeholders and partner organizations.
  • Lead Strategic Partner Engagements
  • Conduct executive-level business reviews with top-tier partners.
  • Champion continuous value delivery, gather critical feedback, and proactively address challenges to strengthen partner satisfaction and retention.
  • Collaborate with strategic partners and distributors to develop tailored success plans that align with their business objectives and market opportunities.
  • Serve as the senior escalation point for partner-related issues.
  • Ensure timely and effective resolution of concerns while promoting a culture of accountability and responsiveness.
  • Channel partner feedback into internal teams to influence product enhancements, feature prioritization, and service delivery improvements.
  • Partner closely with Channel, Sales, Enablement, Marketing, Product, and Customer Success teams to align strategies, share insights, and ensure cohesive partner engagement across the organization.
  • Deliver regular updates to executive leadership on partner performance, program milestones, risks, and opportunities. Recommend strategic adjustments based on data and partner insights.
  • Evolve the PS framework through innovation, feedback, and industry best practices. Embed a culture of partner-centricity, excellence, and scalability in all aspects of the program.
What You Will Bring
  • 8+ years of experience in Customer Success, Account Management, Channel/Partner Management, or other customer-facing roles within B2B technology companies, with a focus on driving business value and partner/customer outcomes.
  • 10+ years of experience leading and developing high-performing teams, with a strong track record of coaching, scaling, and empowering talent.
  • Proven ability to build, grow, and maintain strategic partner relationships at the executive level, with deep understanding of partner lifecycle management and joint value creation.
  • Exceptional communication, negotiation, and interpersonal skills, with the ability to influence stakeholders and foster cross-functional collaboration in a matrixed organization.
  • Strong analytical acumen with demonstrated experience using data, KPIs, and performance insights to inform strategic decision-making and continuous improvement.
  • Highly organized with meticulous attention to detail and the ability to manage multiple, complex priorities in a dynamic, fast-paced environment.
  • Industry knowledge of cybersecurity, SaaS, or adjacent B2B technology sectors is highly desirable.
  • Experience in designing and optimizing scalable processes and systems that enhance partner engagement, satisfaction, and long-term success is a strong plus.
In Canada, the base salary for this role ranges from $147,200 to $244,800. In addition to the base salary, there's a component for target sales commissions alongside a comprehensive benefits package. A candidate's specific pay within this range will depend on a variety of factors, including job-related skills, training, location, experience, relevant education, certifications, and other business and organizational needs.#li-remote#B2#li-ND2Ready to Join Us?At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back - we encourage you to apply.What's Great About Sophos?· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information.· Our people - we innovate and create, all of which are accompanied by a great sense of fun and team spirit· Employee-led diversity and inclusion networks that build community and provide education and advocacy· Annual charity and fundraising initiatives and volunteer days for employees to support local communities· Global employee sustainability initiatives to reduce our environmental footprint· Global fitness and trivia competitions to keep our bodies and minds sharp· Global wellbeing days for employees to relax and recharge· Monthly wellbeing webinars and training to support employee health and wellbeingOur Commitment To YouWe're proud of the diverse and inclusive environment we have at Sophos, and we're committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.Data ProtectionIf you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos' data protection practices, please consult our Privacy Policy

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