Operations Supervisor - Shaw Centre
Aramark
- Ottawa, ON
- Permanent
- Full-time
- MUST be flexible/willing to accommodate irregular schedules, determined by events and/or operational requirements requiring him/her to work evenings, overnights, weekends and holidays, as required.
- Establish and maintain effective client relations, focused on providing a superior Customer Experience.
- Respond promptly to our client inquiries, requests, and complaints.
- Communicate with internal departments, attend and/or lead staff meetings, as appropriate.
- Assist in the planning, coordination, scheduling (internal and agency), set-up, execution/service, and teardown of all events (meetings, receptions, galas and conferences), as part of the management team.
- Perform building walk-throughs (confirm that tables, chairs, stages, stanchions, etc. are as per approved floorplans).
- Various administrative duties including Housemen Run Sheets, Assignment Sheets, Timesheet/Payroll Processing, Billing, Review/Process Job Applicants, Bar Stand Sheets, Bar & Concession Price Lists, Menus, etc.
- Practice/promote good employee relations; engage in effective labor relations practices; proactively deal with labor relations concerns in collaboration with the local union chief and stewards.
- Promote teamwork, a positive work environment, and efficient operations/service practices.
- Enforce Aramark's policies, procedures, and service standards, as well as applicable government, regulatory and/or accrediting agency standards and codes.
- Ensure that all liquors, beers, and wines are secured in the proper storage areas.
- Complete inventory of liquor, wine, beer, banquet/bar supplies and equipment, as required.
- Ensure that hourly staff complies with all Aramark policies, procedures, and guidelines.
- Implement, maintain and monitor use of Aramark's workplace health and safety policies/programs, and report all accidents, injuries, and unsafe work conditions as per company policy and procedures.
- Develop and participate in recruiting/hiring activities, together with the Operations Managers.
- Train and educate hourly staff in Operations Department, on all aspects of their specific role.
- Supervision of Housemen, Bartenders, Cashiers (& Coat Check), and Servers, as required - supervision of Housemen will predominantly occur on evening and overnight shifts
- Ensure correct use of POYNT Point of Sale terminals by appropriate staff and ensure the recording of sales is carried out in line with approved financial procedures.
- Monitor staff performance, identify areas for improvement, and ensure staff receives necessary training.
- Ensure preventative equipment maintenance and sanitation standards are maintained.
in order to meet operational requirements.Qualifications
- 2 or more years demonstrated knowledge/experience working as a Manager, Supervisor, Senior Houseman or Banquet Captain in a large-volume, multiple and concurrent event facility such as a conference centre or a hotel.
- Demonstrated knowledge and understanding of various Houseman / Facilities Porter techniques and standards for the safe, efficient and timely set-up of furniture, staging and equipment, as per approved floorplans, is preferred.
- Demonstrated knowledge/understanding of various banquet/bar service standards and procedures, is preferred.
- Experience supervising unionized staff is preferred.
- Previous bartending experience (working knowledge of spirits, wine and mixed drinks) is considered an asset.
- Excellent oral and written communication skills.
- Must be legal drinking age and possess a current/valid Ontario Smart Serve Certification (Mandatory).
- High School Diploma or equivalent.
- Bilingual (English-French) is considered an asset
- MUST be flexible/willing to accommodate irregular schedules, determined by events and/or operational requirements requiring him/her to work evenings, overnights, weekends and holidays, as required.
- Ability to walk freely and frequently, throughout a 200,000 sq. ft. facility to fulfill the responsibilities of this position
- Ability to recognize/identify hazardous situations in the workplace and react accordingly.
- Ability to frequently manipulate and lift objects weighing up to 35 lbs.
- Work well under pressure, ability to multi-task and thrive in a fast-paced environment
- Ability to work independently or within a cohesive team
- Ability to deal with stressful/negative situations, remain calm & courteous, and focus on the Customer Experience
- Understands and Excels at Customer Service
- Anticipates Customer Needs
- Building and Maintaining Trusted Relationships
- Self-motivated, Collaborative, Driven to Succeed
- Current/Valid Ontario Smart Serve Certification
- New Employee Orientation will include the following training:
- Accessibility for Ontarians with Disabilities Act (AODA)
- Anti-Harassment/Violence
- Cultural Awareness
- Ontario Workplace Health and Safety
- Safe STEP
- FOCUS on Customer Service