Operations Supervisor
Cushman & Wakefield
- Ottawa, ON
- Permanent
- Full-time
- Supervise engineers and maintenance staff including hiring, training, personnel development, etc.
- Ensure performance management, coaching, and development of team members through established HR processes and disciplinary actions.
- Participate and coordinate annual scheduling and execution of the C&W Safety Program as directed by Asset Services, Engineering Leadership, EH&S Administration, and so forth. Responsible for 100% Compliance of the assigned portfolio.
- Manage operational accounts for building, including variance reporting, as required and assist in development and management of the operating and capital budgets
- Utility Management such as tracking use, consumption, cost, reporting, comparison models, sub-metering, budgeting, variances as directed by Management and/or Leadership.
- Conduct regular inspections of building systems and equipment; identify and resolve issues.
- Assist in maintenance/engineering issues as required
- Recommend and implement improvements for preventive maintenance programs on an ongoing basis.
- Develop, implement, and maintain an effective preventive and predictive maintenance program for task scheduling, routines, and performance. Program to include procedures for annual, semi-annual, quarterly, monthly and other scheduled maintenance as provided by the manufacturer’s recommendations and/or industry best practices.
- Manage and oversee the Environmental Health and Safety Management Program for the site
- Manage and oversee the Tenant Service Requests program
- Provide technical or administrative advice to internal and external clients
- Develop and maintain effective building-specific maintenance and safety procedure manuals.
- Assist the Operations Manager in relation to tenant co-ordination and major projects, and assist with site contractors and their approved vendors (drawing review, site tours and Landlord Work job pricing)
- Coordinate development of and/or maintain an Operations Document Library, including but not limited to construction plans, structural plans, as-built drawings, MEP schedules, line diagrams and schematics, equipment and operation manuals, start up and commissioning documents, and equipment warranties.
- Formulate and conduct building-related systems and equipment training.
- Coordinate maintenance efforts with outside contractors, tenant finish personnel, and engineers.
- Oversee all building systems including fire/life safety, plumbing, HVAC, and electrical issues; must remain current with latest HVAC technology trends.
- Maintain ongoing communication with tenants, clients, property management, and vendors
- Develop specifications and assist in solicitation, administration, execution and performance of maintenance/ repair service contracts.
- Will assist in solicitation and acquisition of new management contracts
- Respond to all emergency situations quickly (fire, evacuation, equipment failure etc.) and customer concerns
- Implement and administer inventory control programs, purchase parts and supplies.
- Ensure compliance with applicable codes, requisitions, government agency, and company directives as relates to building operations.
- Communication Proficiency (oral and written)
- Interpersonal Skills
- Organizational Skills
- Technical Proficiency
- Leadership
- High School Diploma or GED Equivalent
- 5th Class Power Engineering Certificate
- BES I and II Diploma
- 7+ years of Direct Work Experience in Supervisory Position in Commercial Office and Mixed Use Operations
- 3+ years of Project Management Experience with Commercial Office and Mixed Use Operations
- Vocational/Technical training certificate
- Valid driver licence
- Universal Technician for CFC’s depending on market licensure requirements
- Financial knowledge necessary for reading and understanding budgets, budget variances and basic reporting as required by management
- Familiar with Energy Management System (EMS)/programming and Fire Alarm Systems
- Advanced Computing Skills in Outlook, Excel & Word
- Familiarity with Angus or other preventative maintenance software