Front Desk Coordinator - Residence - Appendix D Contract

Humber

  • Ontario
  • Permanent
  • Part-time
  • 7 days ago
Find Your Spot at HumberAt Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people.We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.If you are interested in working in higher education and are looking to contribute to the largest polytechnic College in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.Job DetailsPosition Title: Front Desk Coordinator - Residence - Appendix D ContractStatus: Appendix D Contract until March 20, 2026Hours per week: 37.5Faculty/Department: Campus ServicesCampus/Location: Lakeshore Campus (in-person)Salary: FT Support Payband E (Start $28.78 - Max $33.37)What you will do:Under the direction of the Senior Administrator, Front Desk Operations, the Front Desk Coordinator ensures comprehensive delivery of front desk services at North and Lakeshore campuses all year round operations including: using appropriate software applications, front desk operations such as visitor management, package distribution, staff scheduling, updating the Front Desk Operations Manual and conference season services such as guest check-in/out services, room occupancy coordination, short-stay portal set ups and other guest services. Participates in responding to emails and shared inboxes. Effective ongoing communication with conference team, residence administrative staff, residence life, maintenance and housekeeping staff is essential in ensuring guest and student/guest service standards are met. Occasional evening and weekend shifts are required during times such as training, move-in and move-out periods and open houses.
  • Assisting in the selection, training, and coordination of work with the part-time front desk student staff
  • Coaching and providing regular guidance to staff to ensure that front desk procedures and processes are current and are being practiced daily
  • Conducting monthly meetings to ensure that staff are continuously receiving training on new procedures/policies, that issues are addressed, that staff are recognized for successes and that staff have an opportunity to provide feedback
  • Coordinating the student staff evaluations
  • Scheduling staff to ensure that the front desk has appropriate coverage throughout the year
  • Developing, testing and documenting room management software procedures
  • Reviewing and correcting daily front desk financial transactions and preparing journal vouchers
  • Preparing for month end financial reconciliations
  • Completing room assignments and monitoring occupancy for summer conference guests using room management software
  • In conjunction with Conference Services, assisting with conference guests and on site group organizers
  • Assisting in critical incident planning with campus partners
  • Assisting with the marketing of the residence to current and future students, including participation in open houses and residence tours.
  • Investigating possible violations of the residence policies, such as the Residence Code of Conduct
  • Assigning outcomes within the guidelines of the Residence Code of Conduct, such as educational sanctions or loss of privileges
QualificationsWhat you bring to the role:EducationThe successful candidate will possess a two-year diploma or equivalent in Business Administration, Hospitality, or a related field.Skills and ExperienceThe incumbent will have 1-2 years of progressively related work in a customer service environment combined with demonstrated strong leadership skills.If this sounds like you, we’d love to hear from you! At Humber Polytechnic we don’t just accept difference — we celebrate it! Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If your experience is close to what we’re looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Humber!What’s in it for you?
  • An opportunity to have an impact with a post-secondary institution, poised to do great things.
  • Diverse, hard-working, committed team of people who care about each other.
  • Tools and technology that will allow you to succeed at your job.
  • Amazing perks and the opportunity to work within a highly supportive team.
We thank you for your interest in working with Humber Polytechnic. Only applicants selected for an interview will be contacted. Consideration for Support Staff (Article 17 of FT Support Staff and Article 19 of PT Support Staff) positions will be given to internal employees in accordance with the respective Collective Agreements.Equity, Diversity and InclusionHumber Polytechnic is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.Humber supports employment equity. Racialized workers, women, Indigenous workers, LGBTQ2S+ workers and workers with disabilities are encouraged to apply. For the purpose of statistical data collection, applicants are strongly encouraged to voluntarily self-identify. Humber’s diverse workplace also supports Francophone workers and young workers.AccommodationHumber Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Talent Acquisition team will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.Anti-Discrimination StatementAt Humber Polytechnic, all forms of discrimination and harassment are prohibited. All employees and applicants have the right to work in an environment that is free from discrimination and harassment. If you need assistance with concerns related to discrimination and harassment, please contact the Office of Human Rights and Harassment (humanrights@humber.ca).

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