Senior IT Specialist, Store Support
Groupe Dynamite View all jobs
- Mont-Royal, QC
- Permanent
- Full-time
of critical tasks including IT installations, escalations support, rollouts, hardware installations, and new
store openings. The ideal candidate will have a strong technical background, exceptional problem-solving
skills, and a proactive approach to resolving issues efficiently.Main Responsibilities
- IT Installations: Lead and coordinate IT installations including technical Hardware, networking equipment, and software systems across various locations;
- Escalation Support: Serve as a point of escalation for complex technical issues, providing troubleshooting expertise and guidance to resolve issues promptly;
- Rollouts: Manage the deployment of software updates, patches, and new technologies, ensuring smooth implementation and minimal disruption to operations;
- Hardware Installations: Oversee the installation, configuration, and maintenance of hardware components such as computers, printers, and peripherals, ensuring optimal performance and reliability;
- New Store Openings: Travel, coordinate IT setup for new store openings, including network setup, POS system installation, staging prepping computers and hardware;
- Technical Documentation: Maintain accurate documentation of IT systems, configurations, and procedures to facilitate troubleshooting and knowledge transfer;
- Vendor Management: Liaise with third-party vendors and service providers to procure IT equipment, manage service contracts, and escalate issues as necessary.
- Minimum 2 to 5 years experience as a Help Desk Technician;
- College diploma in Computer Science, Management Information System (MIS) or related discipline;
- Proven experience in IT support, including installations, escalations, rollouts, and hardware deployments;
- Strong technical proficiency in networking, systems administration, and troubleshooting methodologies;
- Excellent communication skills with the ability to convey technical concepts to non-technical stakeholders;
- Ability to work independently and collaboratively in a fast-paced environment;
- Bilingualism (French and English) is required for daily communication with employees, and stakeholders, both within and outside of Quebec
- Proven abilities in PC configuration;
- Expert level knowledge of Windows 7, Windows 10 and Office 2007, Office 2016, Office 2019, as well as Google-related applications (Google Mail, Google Docs, Google Drive, etc.);
- Knowledge of Apple related Hardware (IPad’s, etc.);
- General PC troubleshooting and repair knowledge;
- Proven communication and customer service skills;
- A+ Certification an asset;
- Experience in retail considered an asset;
- Must be available to work flexible shifts (including weekends or nights);
- Must be available to undertake occasional travel;
- On call on rotation;
- Must be able to travel.
- A comprehensive compensation package that includes performance-driven bonuses;
- A group retirement savings program with employer matching;
- Flexible group insurance with personalized coverage that meets your needs;
- An employee discount at Garage and Dynamite;
- Exclusive private sample sales;
- A flexible vacation policy;
- And more!
No day will be like the last—we aim to be better today than we were yesterday. We are committed to employment equity.Candidates that are retained will be called for an interview.#LI-MA1