Product Manager, Airport Experiences (Cardholder Services)

Mastercard

  • Toronto, ON
  • Permanent
  • Full-time
  • 6 days ago
Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and SummaryProduct Manager, Airport Experiences (Cardholder Services)OverviewCardholder Services is a critical organization within the Consumer Products & Processing business, delivering best in class benefits. With a dual mandate to enhance the Core value proposition and drive services revenue, Cardholder Services is a dynamic and high impact program. The team combines deep product expertise and partner management excellence to deliver industry leading customer experiences.In this role, you will help with the development, optimization and delivery of Mastercard Collection Airport benefits, to bring to life the Mastercard Collection fast track lanes and Taste of Priceless dining locations. You will manage key partner relationships and ensure seamless execution across product, services and operational teams. You will also play a critical role in ensuring market competitiveness, pricing consistency and differentiation for Mastercard in the Travel vertical. This role supports LAC/NAM asset development, vendor management, issuer communication, coordination with regional teams, and launch timelines. The ideal candidate excels in communication, works independently, and ability to flex to align global teams. Data-driven insights are valued.Responsibilities
  • Card Benefits Strategy & Development: align with relevant product teams and deliver benefits that enhance customer value and align to global Airport strategy
  • Revenue Growth: identify and execute opportunities that expand monetization of Airport benefits
  • Partner Relationship Management: Serve as the primary point of contact for strategic partners, negotiating agreements, ensuring quarterly business reviews and monitoring performance against SLAs
  • Alignment: ensure benefit initiatives are coordinated across card product teams, integrated into platform roadmaps and correctly set up with operational enablers
  • Go To Market: ensure that Commercialization teams, B2B Marketing and other relevant teams are equipped with tools, training and insights to effectively sell and benefit awareness
  • Performance and Reporting: track product KPIs, partner performance and ROI to inform strategic decisions and create continuous improvement
  • Global Execution: Support asset development, vendor management, and communication with our issuers across the Americas regions. You will also be responsible for coordinating with regional teams and managing project timelines from start to finish.
Experience
  • Deep understanding of the airport and travel landscape, including industry dynamics, operational requirements and effective go to market strategies
  • Strong financial acumen with ability to build business cases, manage budgets, understand cost drivers and own P&L
  • Experience with airport lounge operations and external vendor management is preferred.
  • Experience in product management, partnerships or related roles in payments, financial services or travel loyalty programs
  • Proven track record of managing high-value partner relationships and delivering measurable business results
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard’s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Mastercard