Travel Customer Service - Visa Application Centre - Toronto (6 months contract)
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- Toronto, ON
- $21.00 per hour
- Permanent
- Full-time
This position would require the candidate to travel. The candidate should hold a valid Drivers LicenseSubmission Officer
ROLE AND RESPONSIBILITIES
- Document scrutiny and collection of applications for visa processing
- Handle customer/applicant queries personally or via email, telephone.
- Handle cash and bank related transactions if assigned and ensure 100% accuracy
- Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
- Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
- Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
- Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
- Encourage applicants to provide feedback on services provided and their overall experience at the application centre.
- Ensure that the entire process is completed within the mandated Turn Around Time
- Assist Deputy Manager/Operations Manager in execution of WB Project
- Fluent in English is a requirement for this position.
- Holds a clean driving record and a valid license
- Work Type: Contract (6 months)
- Salary: $21/hour
- Occasionally travel overnight or work flexible hours (evenings/weekends as needed)
- Excellent written & verbal communication skills in English
- Minimum education: Bachelor’s degree or global equivalent
- Good knowledge of Microsoft Office packages
- A good attention to detail and high level of accuracy under tight timelines
- A proactive ‘can-do’ attitude
- Flexible / ready and willing to work additional hours, if needed
- Attractive Pay and Medical benefits