Manager, Business Services

Legal Aid Ontario

  • Toronto, ON
  • $101,482-131,933 per year
  • Contract
  • Full-time
  • 6 days ago
Union: Non-unionJob Number: J0825-0533Job Title: Manager, Business ServicesJob Type: ContractContract Duration (months): 6 monthsCity, Province, Country: Toronto, Ontario, CanadaJob Location: TorontoJob Category: Management / ConsultingJob Classification: SPG3Role Designation: Flexible Hybrid - In person days can be flexible from week to week subject to manager approval and operational requirements.Open Positions: 1Posting Date: August 29, 2025Closing Date: September 4, 2025Salary: $101,482.00 - $131,933.00/YearLegal Aid Ontario employees are committed to making a difference in the lives of our clients.As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.Primary functionThe ideal candidate for this role will be a results-oriented, client-focused individual. The Manager, Business Services will play a pivotal role in supporting the Vice President in the delivery of the divisional mandate and LAO Strategic Plan, strategic and operational planning as well as the general day-to-day management of the Operations division.Home Location: Provincial Office - Toronto
Secondary/Other Locations: Not applicableReporting to: Vice President, OperationsKey accountabilities
  • In partnership with the Operations management team, lead the development and management of business and strategic plans for the division
  • Support the VP, Operations with key divisional change management strategies and activities
  • Significant collaborator and team player; able to share ideas, facilitate and garner consensus across different perspectives
  • Build and maintain linkages and alignment between the divisions plans and those across other parts of LAO
  • Support the Vice President in developing and coordinating activities to assist in productive relationships with stakeholders
  • Lead special projects, including the management of project plans, timelines, deliverables, budget and change management components
  • Develop and review departmental briefing notes on behalf of the Vice President
  • Coordinate reporting and the risk management process for the division
  • Working closely with the Business Advisor, coordinate financial oversight activities for the division in collaboration with Finance Department, including review of budgets
  • Provide support to the Operations management team on divisional procurement activities
  • Gather data from existing internal/external data sources, synthesize and analyze to aid in understanding of material and make recommendations to address challenges as required
  • Collect and analyze data in order to conduct a risk assessment and provide strategies to manage risk
  • Co-ordinate and work in collaboration with human resources in support of labour relations matters within the division
  • Co-ordinate and work in collaboration with the business managers across LAO
  • Support effective operations management processes and procedures
  • Oversee the development of work plans and timelines, and develop reporting and tracking systems
  • Promote and demonstrate a commitment to diversity, accessibility, equity and inclusion
  • Provide advice, guidance and direction to departmental staff
Required skills & experience
  • Post secondary degree in Business Management, Business Administration or a similar discipline, and/or a minimum of 10 years combined experience and education
  • Minimum 6 years business and project management experience
  • Broad knowledge of LAO's policies, business practices and procedures
  • Experience with reporting and evaluation methodologies and project management
  • Minimum 2 years of financial management experience or equivalent skills and knowledge
  • Proven analytical and strategic thinking skills
  • Experience with the management and reduction of risk
  • Strong sense of client focused service
  • Proven ability to work under pressure to meet timelines while being responsive to stakeholders
  • Ability to manage multiple projects concurrently
  • Ability to prioritize competing issues effectively
  • Excellent oral, written and presentation skills
  • Excellent relationship management and interpersonal skills with the proven ability to facilitate decision-making and influence change
  • A demonstrated high level of computer skills including MS Office suite
  • Professional, positive, and supportive team player
  • Attention to detail, excellent organizational abilities,
  • Strong consultation, facilitation, and negotiation skills
  • Experience working with confidential and sensitive information
To apply submit a cover letter & résumé.Final candidates for this position will be required to undergo a criminal record check.Only those candidates selected for an interview will be notified by email.Please note that all applicants are encouraged to provide a valid email address for communication purposes.Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set up their Candidate Profile if applying on Njoyn.As an applicant, it is your responsibility to ensure that you check your email regularly.First time applying to LAO? You will need to create a profile AND then apply for the position.Already have an Njoyn account? Just sign in and select "my jobs" to apply.Once you have successfully applied you will receive a confirmation email.Trouble applying? For telephone support please call 1-877-427-7717 or email support: candidate.njoynhelp@cgi.com

Legal Aid Ontario