Night Auditor

The Sutton Place Hotels

  • Revelstoke, BC
  • Permanent
  • Full-time
  • 14 days ago
About the Sutton Place HotelThe Sutton Place Hotel at Revelstoke Mountain Resort is a luxury 4-star hotel, located directly opposite the gondola and activities that provide experiences of a lifetime for our guests.The Sutton Place Hotel and Revelstoke Mountain Resort (RMR) are a division of Canada’s largest privately held hospitality company, Northland Properties Corporation (NPC), and since its inception in 2007, we have gained a reputation for endless outdoor adventure, big mountain riding and an authentic Canadian resort town. If you love to connect with people and have a passion for providing an exceptional hospitality experience, then we invite you to join our Sutton Place Family!The key to providing this exceptional service level is our team and we are currently considering candidates for the following position:Night Audit Agent- Immediate Start DateKey ResponsibilitiesThis is an overnight shift and begins at 11:00pm. The successful candidate will consistently provide a warm welcome and exceptional experiences to our guests in a prompt and courteous manner within the framework of hotel and departmental guidelines. Responsibilities will include (but are not limited to):
  • Check-in and check-out services
  • Answering guest inquiries, accommodating special requests and assisting in resolving and concerns or issues in person or via telephone
  • Prepare, check, and correct room rate variances by conducting thorough audits
  • Ensure wake-up calls are set for the morning to ensure accuracy & complete as required
  • Runs the nightly processing sequence to reset systems for the next days' use
  • Prepares and transmits credit card deposits
  • Balance the rooms audit
  • Keep team informed of all problems, emergencies and unusual matters of significance
  • Adheres to all established credit and inventory control procedures
  • Present statement of charges to departing guests and receive payment
  • Identify and record special billing instructions and notify Accounting
  • Minimize loss of revenue by adhering to all established credit and inventory control procedures
  • Ensure the security of keys, company and guest information
  • Report unsafe work conditions, areas requiring repair or suspicious persons
  • Must be able to assist with parking and retrieving of guest vehicles if required
  • Assisting with emergency response as required
Qualifications:
  • This is an excellent opportunity for an, energetic, self-motivated, team-oriented individual, with a minimum 2 years previous customer service experience.
  • 1 year's previous guest service/front desk or accounting experience is required
  • Previous professional experience requiring the use of a computer is required
  • Strong knowledge of computer systems required, OPERA (or similar) and additional languages are an asset.
  • A valid driver's license with clean drivers abstract; the ability to drive manual (standard) vehicles is an asset.
  • Proven, exceptional guest service and communication (both verbal and written) skills
  • Strong attention to detail and problem-solving abilities
  • Position requires continuous standing and walking throughout the shift.
Benefits:
  • Complimentary Season’s Pass to Revelstoke Mountain Resort
  • Fit to Work Program incentives.
  • Discounted Hotel Stays for Team Members and Friends and Family rates too!
  • Reciprocal deals on lift tickets at other local mountains.
  • Northland Perks Program and third-party partnership discounts for all employees.
  • Group Life Insurance, Extended Health, Dental, Vision Care upon 3 months of employment, maintaining a minimum of 26+ hours per week.
  • Matching RRSP program (after 1 year of full-time service)
  • Employee Assistance Program (EAP)
  • Refer a friend or family program.
  • Staff Accommodation available.
SUMMATION:Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.**Applications will not be accepted via email or in person.**We thank all applicants for their interest in Career opportunities with The Sutton Place Hotel, however, only those applicants we wish to interview will receive a reply to their application.****ABSOLUTELY NO PHONE CALLS PLEASE**

The Sutton Place Hotels