Director, Workplace Injury Management and Project Management
- Montreal, QC
- Permanent
- Full-time
Schedule: Monday to Friday (Day shift)
Location: Canada (Remote work possible)Join Our TeamAs a Director – Workplace Injury Management (Project Management), you will be part of a matrix team and play a key role in strengthening our competitive position. You will provide strategic support to leadership by analyzing organizational structure and operating methods, and by optimizing current procedures and processes. Your objective: to propose, plan, and implement tangible improvements that enhance the quality of our interventions and ensure excellence in service delivery to our clients.You will also be responsible for managing a team and coordinating various internal and external projects, including the deployment of TELUS Health technology solutions for our clients.Key ResponsibilitiesTeam ManagementOperational Excellence – Team ManagementSupervise the quality of your team's handling of CNESST claimsFoster a work environment based on trust, collaboration, enjoyment, and team accountabilityLeadership & Client ExpertisePositively influence our clients’ occupational health and safety (OHS) culture through your expertiseStay current on OHS legislative changes and anticipate their impactProvide strategic recommendations based on industry best practicesActively contribute to the development of internal trainingTalent DevelopmentInspire and motivate your team to achieve ambitious goalsContinuous ImprovementIdentify barriers to achieving business objectives and recommend innovations and improvementsKeep up with best practices and initiate improvements to internal processes and toolsHelp define intervention priorities and contribute to the annual innovation and continuous improvement plan for the national Workplace Injury Claims Services teamParticipate in organization-wide transformation projects across CanadaWork closely with Customer Experience Directors to stay aligned with market trends and practice development strategiesBusiness OperationsAssist in defining and developing KPIs, dashboards, and other quality control toolsResearch and analyze operational data and performance metrics; turn data from various systems into actionable insights and dashboards to support operational managementExplore and adapt promising technological innovations to improve team efficiency and support business growthQuality Control & ComplianceContribute to identifying needs and developing tools for quality controlConduct weekly quality audits to ensure services meet internal standards and comply with service agreementsIdentify and propose improvements to the operational team’s quality and compliance levelsTechnology Support & Client OnboardingWork closely with the implementation team during client onboarding for our electronic workplace injury reporting system, and support integration of other client typesCollaborate with the IT support team to resolve issues for clients using our electronic injury reporting and analytics platformYou have:Bachelor's degree or college diploma (DEC) in a relevant field (Law, Business Administration, Human Resources, Project Management, etc.)At least 5 years of experience in workplace injury management (Canada) and/or project management — a combination of both is a strong assetBilingual in French and English, both spoken and writtenExcellent communication skills; comfortable facilitating groups and conveying information clearlyStrong team spirit, collaborative mindset, and active listening skills to foster positive interactionsEntrepreneurial mindset, well-developed organizational skills, curiosity, and strong priority managementSolid problem-solving abilitiesProficiency in computer tools, especially ExcelBenefits:Competitive salaryPerformance bonus3 weeks of vacation3 wellness days$700 Wellness Spending AccountCompetitive group benefitsPension plan$5,000 mental health coverage (psychologist)40% discount on TELUS/Koodo mobile plansA bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.