Clinical Operations Manager, Casual, Professional Practice

• Current and unrestricted registration with the Ontario professional college of discipline, or eligibility to obtain, or a Medical Professional from diverse educational backgrounds
• Baccalaureate degree in Nursing preferred
• Minimum one year of experience managing clinical staff in a hospital setting; recent, relevant supervisory experience may be considered
• Education and experience in mentoring clinical unionized staff, preferred

• Acts as a resource for the interprofessional team regarding policies, procedures and clinical practice
• Ensures that standards of care are in accordance with the Practice Standards of the College of Nurses of Ontario
• Working closely with the Program Managers, ensures that complaints from patients/clients, families, the public, and staff are addressed promptly and appropriately
• Acts as Officer-In-Charge during evenings, nights, weekends and statutory holidays, as the on-site management representative responsible for the effective utilization of human and other resources responsible for assuring quality of care, safety and security of a highly vulnerable, at-risk client populations served
• Reviews and contributes to developing recommendations related to Providence Care Centre (PCC) risk management initiatives in collaboration with the clinical and support services teams
• Participates in incident analysis reviews, complaint investigations, and incident debriefings.
• Reviews, completes assessment and any required follow up of all risk management software entries (SafetEnet) while on duty
• Provides clinical education (as necessary and able), in collaboration with Clinical Educators, acting as a resource for new or current staff
• Manages emergency situations according to established policies, procedures and practices (e.g. missing patients, fire, bomb threat, etc.)
• Replaces and/or reallocates staff to meet the needs of each unit in collaboration with the Staff Scheduling office
• Managers problems that arise in relation to employee health, in the absence of the Occupational Health Nurse; including providing first aid (if able and appropriate), sending staff home or to acute care Emergency Services and completing WSIB forms, etc.
• Communicates with other departments or services in the hospital regarding any issues that may arise after hours

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