Client Facing Role that manages the overall business relationship
Account mapping, business unit breakdown (touchpoints to align regional/global team)
Run QBRs & ensure they are properly prepared for
Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly
Report Creation / Monitoring / Distribution (responsible/accountable)
Performance management (responsible/accountable)
Market Analysis / Industry Awareness
Drives collaborative efforts internally by supporting and sharing best practices in the following key areas:
Client Reviews
Strategic Business Plans
Value add Programs
Process Improvements
Tender Management
Technology Solutions
Impact & coverage analysis -
identify service or opportunity gaps * Penetrate organizational structure and develop relationship beyond main points of contact
Maintain rates and assess yields monthly
Monitor account for timely payments and assist with collections on past due invoices
Enter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global network
When necessary, travel within region to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction
Ensure all company policies and regulatory requirements are adhered to
Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources
Create a business development plan with short- and long-term business objectives, initiatives, and quantified value-added contribution
Other duties as assigned
PHSYICAL REQUIREMENTSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Talking, hearing and using hands to operate computer equipment
Vision abilities required by this job include close vision and the ability to adjust focus
OTHER SKILLS AND ABILITES
Must have a valid driver’s license and safe driving record
Excellent Organizational Skills
Excellent written and verbal skills
Excellent presentation and interpersonal skills
Thorough knowledge of transportation industry logistics and freight forwarding
Thorough knowledge of successful sales techniques
Strong computer skills including Microsoft Office suite
Detail oriented, able to multitask and meet deadlines
Self-motivated, able to work in a team and independently
Good analytical and program management skills; ability to define, develop and document business processes and procedures
Strong customer service, problem-solving, and interpersonal skills
Internal/external sales skills
Troubleshooting and problem resolution skills
Leads by example
Sense of urgency
Creative
EDUCATION AND DIRECT WORK EXPERIENCE
College degree preferred
3-5 years successful sales or account management or operations experience in freight forwarding, logistics and or transportation industry
Experience with CRM systems
CERTIFICATIONS AND LICENSESProfessional certification may be required in some areasDisclaimer:The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
