Spa Manager-In-Training (MIT)
- Toronto, ON
- Permanent
- Full-time
- Learn and execute daily spa operations, including reception, reservations, scheduling, and back-of-house processes.
- Manage goods, requisitions, inventories, and storage, ensuring cost- effective usage and alignment with budgetary guidelines.
- Attend regular operational meetings to ensure seamless coordination between departments.
- Monitor and address the physical condition of spa facilities and equipment, recommending improvements as needed.
- Observe and adhere to Four Seasons’ safety standards, work rules,
- and grooming guidelines.
- Supervise and coach spa employees to ensure established cultural and core standards are met.
- Assist in the selection, training, evaluation, and motivation of team members to foster a positive and high-performing work environment.
- Conduct and enhance training programs, focusing on service quality, desk protocols, and operational standards.
- Provide constructive feedback and recognition to promote employee engagement and development.
- Work alongside the spa leadership team to understand staffing, training, and performance management processes.
- Assist in onboarding new team members and conducting training sessions to ensure service consistency.
- Develop leadership skills through mentorship and by taking on team supervisory responsibilities during peak periods.
- Actively engage with guests to provide recognition, handle concerns, and fulfil special requests with professionalism and empathy.
- Oversee the quality of guest interactions to ensure a seamless luxury experience.
- Manage guest complaints and feedback, resolving issues promptly to maintain satisfaction.
- Contribute to spa revenue by promoting retail products, upselling treatments, and supporting marketing initiatives.
- Participate in the creation and execution of promotional events and spa packages.
- Develop an understanding of financial performance metrics, including labour costs, budgets, and revenue tracking.
- A college degree in hospitality, business administration, or a related field (preferred).
- Proven exceptional performance in your current role, demonstrating leadership potential.
- Excellent communication and organizational skills, with proficiency in English (additional languages are a plus).
- Strong interpersonal skills with the ability to build positive relationships with guests and colleagues. High attention to detail, problem-solving abilities, and a proactive mindset.
- Ability to work flexible hours, including evenings, weekends, and holidays, based on business needs.
- Paid time off, including vacation days, floating days, and sick days
- Employee Travel Program that includes complimentary room nights & employee experience rates at Four Seasons Hotels & Resorts with discounted meals and other services at each location
- Excellent Training and Development opportunities
- Educational assistance, access to E-Cornell University online courses at discounted pricing as well as in-house training workshops for line and management employees.
- Complimentary Employee Meals
- A robust extended flex benefit plan, including medical, HCSA, dental, vision, life insurance, DPSP/RRSP and paid time off.