Operations Supervisor

• Ensure minimum productivity standards for MAC (Customer Service Response Times) and Cash in Transit (Stops/Hour).
• Maintain routes in Ocean and schedule CIT runs out of the branch.
• Responsible for daily opening of the vault; check-out & in of liability; vault balancing; provide direction and allocation of resources.

• Ensure demonstration and promotion of both Company Values and Success Factors
• Engage in active communication with all branch employees to promote engagement and well-being.
• Ensure grievances are addressed in a timely fashion; make recommendations for disciplinary actions; administration of applicable Collective Bargaining Agreement.
• Ensure adequate staffing levels are maintained and scheduling creation and posting.

• Respond to customer inquiries as required and assist in finding solutions to any unresolved issues.
• Completion of monthly customer SLA reporting.

• Compliance with procedures and processes and ensure they are performed in accordance with the CSR/RMS and Regional requirements.

• Promote and ensure a physically and mentally safe working environment through the enforcement of all Health and Safety policies.
• Investigate any workplace vehicle accidents or personal injuries in association with Joint Health & Safety Committees, ensuring findings and corrective action are reported and actioned as required.
• If acting as a Health and Safety Representative, participate in monthly Health and Safety meetings, and complete building safety inspections and vehicle inspections.
• Must complete the company standard Health and Safety training online.

• Record keeping; payroll functions; inventory control, and supply ordering.
• Maintain Petty Cash.
• Month-end reporting: review billing and provide appropriate approvals.
• Invoice processing.
• Data entry (internal inventory system).
• Selection and interviewing of candidates.

• Technical knowledge and ability to perform minor vehicle repairs and maintenance.
• Ensure the fleet is in good working order and that preventative maintenance schedules are following company policy.

• Excellent organizational and communication skills.
• Action-oriented, able to maintain composure under pressure.
• Sound working knowledge of PC applications (Microsoft Office), including on a mobile device.
• Able to manage conflicts and make accurate, logical decisions.
• Able to set targets, establish priorities, and meet goals.
• Can effectively recruit, hire, and train staff as needed.
• Ability to obtain a firearm licence.
• Must be able to work flex hours, as required, including days, evenings, and weekends.

Brink's